IT Support Engineer

Confirmed live in the last 24 hours

WPP

Munich

On-site

Posted February 27, 2026

Job Description

WPP is the trusted growth partner for the world’s leading brands.

We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.

We have been building the world's most valuable brands for 50 years and have global reach across 100+ markets, with deep local expertise.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

For more information, visit WPP.com.

Why we're hiring:

The Enterprise Technology group provides IT services for WPP, the world’s largest creative transformation company. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. Enterprise Technology is an integral part of that journey, and we are proud to provide technology for some of the world’s most creative brands.

At WPP, technology is at the heart of everything we do, and it is the Technology Operations teams mission, as part of Enterprise Technology, to enable our stakeholders to collaborate, create and thrive. Enterprise Technology is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.

As we continue on this transformation journey. This role will carry out the effective and efficient everyday technology operations for WPP ET. A trusted pair of hands to deal with level 1 and 2 issues as they present to the IT Service Desk and a trusted resource for Infrastructure and Management personnel to assist with project work when needed. The role will report into the Enterprise Technology Operations Lead and work closely with other teams within Enterprise Technology.

What you'll be doing:

Deliver world class, on-site support services to WPP employees, agencies, and visiting clients, operating within predefined structure, methodologies, and standards set by WPP ET
This is a 100% onsite role
Provide on-site support to the WPP agencies located in Munich, Germany
Provide onsite support for additional locations which may require travel (where applicable)
Provide remote support, as needed, to WPP agencies across the wider region
Ensure IT deskside operations and all standard technology services, including meeting room AV, are delivered and supported as needed
Develop excellent relationships with the business user base
- Lead a customer-centred culture, championing activities to empower end users to get maximum utilization out of their technology tools
- Educate the business on how to use the Enterprise Technology service and maximise benefits
- Log all IT engagements into a ticketing system to ensure IT demand and performance data can be reported upon