Supply Chain Planning and Optimization Program Manager

Support Center - Irving

As the Supply Chain Planning and Optimization Manager you will lead the development, planning and optimization of Supply Chain outbound operational processes to drive efficiency, consistency, and effectiveness across the Distribution Center Network. This role is responsible for all centralized workload planning, strategic operational planning, and KPI reporting as it pertains to DC Outbound Processes to ensure the Distribution Centers have the plans, resources, and operational guidance needed to deliver operational excellence.

This role will execute all Distribution Center communications and partner closely with cross-functional teams to ensure alignment, clarity, and consistency across operational priorities and initiatives. Acting as a strategic liaison between Distribution Centers and the Support Center, this role synchronizes operations to eliminate silos, mitigate risks, and streamline cross-functional communication.

Ultimately this role is accountable for creation of strategic Distribution Center plans to accommodate volume, building setup, staffing, and special projects as it pertains to planning and execution of all outbound processes. Optimized deliverables will allow Distribution Centers to minimize distractions and dedicate full focus to achieving peak operational outbound performance.

Major Activities:

• Lead DC Outbound Workload Planning & Operational Coordination:
  • Create and coordinate a strategic plan inclusive of outbound volume, building setup, staffing, and special project execution
  • Partner with Merchandising, Inventory, Supply Chain Strategy, and Transportation teams to align on outbound volume, operational priorities, and execution timelines
  • Develop, maintain, and manage outbound operational planning tools and templates used to communicate volume forecasts, seasonal surges, and major operational initiatives to DC teams
  • Participate in cross-functional planning meetings to ensure outbound operational workload, inventory flow, and capacity plans remain balanced and executable across the network
  • Support planning and execution of major operational initiatives, peak season, and large scale go-gets to ensure accurate labor forecasting and operational readiness for outbound functions across all Distribution Centers
• Distribution Center Communications:
  • Provide clear and concise communication to Distribution Center leadership to ensure strategic, accurate, and consistent messaging across the network
  • Lead key operational meetings and field leadership forums to facilitate alignment and communication between DC leadership and the Support Center
• Coaching and Development:
  • Act as a peer mentor to the Distribution Center leadership teams
  • Coach Distribution Center outbound teams on best practices, ensuring a strong bench for all Outbound Operations

Other duties as assigned

Minimum Education:

• Bachelor’s degree or equivalent experience

Minimum Special Certifications or Technical Skills:

• 5+ years Supply Chain, Distribution Center Operations, or Logistics experience
• Experience participating in cross-functional teams and driving operational improvements across complex environments
• Project management experience participating in large-scale operational programs and initiatives

Preferred Knowledge/Skills/Abilities:

• Strong knowledge of Warehouse Management Software, specifically Blue Yonder and Red Prairie
• Strong knowledge of Engineered Labor Standards
• Excellent verbal and written communication skills
• Demonstrated ability to lead through change and adapt to evolving business needs
• Strong organizational, time management, and prioritization skills with the ability to manage multiple initiatives simultaneously

Preferred Education:

• Bachelor’s Degree in Business Administration, Supply Chain Management, Industrial Engineering, or other related field

Preferred Type of Experience the Job Requires:

• 10 years of DC / DC Network experience in leadership roles
• Advanced knowledge of Distribution Center planning
• Demonstrated ability to drive measurable business results

Physical Requirements:

• Standing and walking
• Site visits require the ability to stand and walk through the DC operational environment

Travel:

• Overnight travel / visits to DC locations up to 50% of the time

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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