About the role

Aplyr's Quick Take

This role is about managing and growing relationships with B2B clients, focusing on solution-based selling and account management. You'll be actively engaging with clients to identify needs and drive revenue while collaborating with various internal teams. It's primarily an individual contributor role with a strong emphasis on sales performance and customer satisfaction.

Good fit

Ideal candidates will have experience in B2B sales or account management, preferably in tech or telecommunications. A proactive, detail-oriented approach and strong communication skills are essential for success in this role.

Worth noting

The role requires consistent engagement with clients and a focus on meeting specific sales targets, which may not suit everyone. Be prepared for a structured environment with strict compliance to processes and KPIs.

Job Title:

Associate, Customer Acquisition (Advisor)

Job Description

The potential candidate is responsible for managing and growing a portfolio of B2B customers through proactive engagement, solution-based selling, and disciplined account governance. This role partners closely with Service Line teams, Pre-Sales, and Operations to support client needs, drive revenue growth, and deliver an exceptional customer experience across all assigned account

Key Responsibilities

Manage a portfolio of existing B2B clients across multiple product lines (e.g., Mobility, Connectivity, UCaaS/Collaboration, Pay TV & Hospitality, IoT/M2M).
Conduct proactive outreach including qualification, needs analysis, and consultative selling to uncover new opportunities within each account.
Deliver against monthly and quarterly Order Book (OB) targets and other KPIs, such as NPS, response SLAs, and engagement cadence.
Prepare quotations, proposals, and SOP-compliant order submissions with high accuracy and attention to detail.
Maintain account plans, track pipeline in CRM tools, and provide timely updates to stakeholders.
Collaborate with internal teams (Service Line, Pre-Sales, Operations, Billing, Provisioning) to resolve customer issues and ensure end-to-end service delivery.
Build strong customer relationships through consistent follow-ups, value-based conversations, and issue resolution.
Ensure strict compliance with all sales processes, SLAs, workflows, and governance frameworks.
Support escalation handling, service reviews, and customer success engagements where required.

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

English

Time Type:

Full time2026-09-15

Aplyr's read

Concentrix excels in delivering customer experience solutions globally, attracting professionals in technology and customer engagement to enhance business performance.
Synthesized from recent postings & public sources

What's promising

•Concentrix offers diverse career opportunities across technology and customer service roles.
•The company has a strong global presence, providing international career mobility.
•Investment in technology solutions enhances their competitive edge in customer engagement.

What to watch

•High employee turnover is a common issue in the BPO industry.
•Work-life balance can be challenging due to demanding client needs.
•Limited public information about career growth opportunities within Concentrix.

Why Concentrix

•Concentrix's focus on technology-driven customer solutions differentiates it in the BPO sector.
•The company supports bilingual and multilingual roles, reflecting its global client base.
•Concentrix's strategic partnerships enhance its service offerings and market reach.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Concentrix

Concentrix

concentrix.com

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Concentrix is a global provider of customer experience solutions and technology, specializing in customer engagement and improving business performance.