Sales Floor Lead - Flagship Store

Confirmed live in the last 24 hours

Gymshark

Compensation

$21.50 - $24.00

New York, New York, United States

Hybrid

Posted March 27, 2026

Job Description

OVERVIEW:

As a Floor Lead, you’ll set the tone, drive great experiences, and build an atmosphere where both customers and your team feel supported and inspired. You’ll guide the rhythm of the day - from motivating morning huddles to seamless stock flow and standout service - and confidently running key operational moments, sometimes as the sole manager on duty. If you love leading by example, keeping standards sky‑high, and creating a space where people genuinely enjoy being, this is your moment.

WORKING HOURS: Full Time across early and late shifts, including some weekend working

WHAT YOU'LL BE DOING:

- Lead from the shop floor to create a warm, human, best‑in‑class customer experience.
- Energise the team through clear communication - from morning huddles to real‑time coaching.
- Model great service, support skill‑building, and help the team stay focused and confident.
- Drive thoughtful product recommendations, membership conversations, and genuine value‑add moments.
- Maintain high standards across VM, cleanliness, stock flow, and daily operational routines.
- Stay calm under pressure, acting as keyholder and stepping in as the on‑duty leader when needed.
ACCOUNTABLE FOR:
- Delivering a seamless, warm and human customer experience across the sales floor.
- Resolving customer issues quickly and thoughtfully to protect the overall journey.
- Communicating the day plan, targets and priorities clearly so the team stays aligned.
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