About the role

About Extend:

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.

Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.

About The Role:

We are looking for an exceptional Senior Software Engineer II to join the Extend Fulfillments team, a core pillar driving our company's growth and customer satisfaction. This role offers a unique opportunity to build impactful software used by some of the largest ECommerce and Brick and Mortar merchants in the industry, and directly influencing how our merchants make their customers whole.
You’ll partner closely with cross-functional teams in product, design, operations, delivery and the broader engineering organization - contributing significantly to a culture of innovation, continuous improvement, and excellence.

What You'll Do:

Tackle ambiguous, cross-system problems spanning all aspects of fulfillment and servicing
Own large features end to end, from design through deployment, release, and monitoring
Deliver scalable, event-driven, AI-native applications that elevate the customer experience
Collaborate with platform teams to enhance overall system architecture
Own the design, implementation, quality and safety of AI/agentic features in production systems
Mentor other engineers across levels through code review, pairing, design collaboration and coaching
Drive adoption of tooling and practices, including AI developer tooling, and codify the habits that make them effective
Advocate for the proactive investments — refactors, observability, upgrades, technology adoption - that enable continuous improvement
Communicate fluently across product, design, solutions, and ops to align outcomes with business goals

What We're Looking For:

8+ years of full-stack experience
Proven track record building distributed, cloud-native applications, with hands-on serverless experience
Demonstrated experience shipping AI/LLM features to production
Strong instincts for API design and backwards compatibility — especially where events drive money movement or fulfillment
A track record of owning large, ambiguous, cross-system initiatives end to end
Proven ability to influence beyond your team — aligning groups, distilling complex ideas for leadership, and pushing back with data
A pattern of mentoring across levels and driving team-wide improvements that outlast any single project
Strong data modeling and context engineering skills that ensure application quality and sound agentic decisioning
Fluency with advanced AI developer tooling, a track record of using it to ship more, and a habit of bringing teammates along
Exceptional communication across product, business stakeholders, designers, support, and engineers
Expert in TypeScript, Node.js, and React

Estimated Pay Range: $171,000 - $198,000 per year salaried*

* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.

Life at Extend:

Working with a great team from diverse backgrounds in a collaborative and supportive environment.
Competitive salary based on experience, with full medical and dental & vision benefits.
Stock in an early-stage startup growing quickly.
Generous, flexible paid time off policy.
401(k) with Financial Guidance from Morgan Stanley.

Extend CCPA HR Notice

Skills & Tags

react node typescript go rust ai data product

Aplyr's read

Extend is a tech-driven insurance company focused on enhancing consumer product protection through innovative warranty solutions, attracting talent in AI, data, and security.
Synthesized from recent postings & public sources

What's promising

•Extend leverages advanced AI to optimize warranty solutions, enhancing product protection.
•The company has a strong focus on data-driven decision-making, evident from recent data science hires.
•Extend's growth in enterprise accounts suggests expanding market presence and business opportunities.

What to watch

•The niche focus on extended warranties may limit market diversification.
•Dependence on partnerships with retailers could pose risks if relationships falter.
•Rapid scaling may challenge maintaining consistent service quality and customer satisfaction.

Why Extend

•Extend integrates AI and data analytics to innovate traditional warranty services.
•The company offers a tech-centric approach to consumer protection, differentiating from conventional insurers.
•Extend's focus on enterprise growth highlights its strategic emphasis on large-scale partnerships.

Aplyr’s read is generated by AI from public sources. Was it useful?