Consumer Strategy & Operations Associate

Associate - Consumer Strategy & Operations

The Role

You’ll be part of the Consumer Strategy & Operations (S&O) team, the central function responsible for driving platform Monthly Active User (MAU) growth, order frequency, Average Order Value (AOV) and consumer-side P&L performance. In this role, you’ll support and lead high-impact workstreams that inform where and how we grow, improve the consumer experience, and shape how we drive long-term commercial value from our customers.

You’ll partner closely with Product, Marketing, Commercial, Analytics and local markets to translate strategy into execution. This is a highly cross-functional role requiring strong analytical thinking, structured communication, and sound commercial judgment. You’ll be working closely with Consumer S&O

• What is the opportunity size for a potential new product feature? (e.g. allowing customers to schedule an order 5 days in advance)

• What matters most to customers when deciding on lunch options? (e.g. price, speed, portion, calorie content)

• How best can we support a particular market in delivering their growth targets?

What You’ll Do

Strategy & Insight

• Work with senior team members to shape growth strategies across markets, segments, or verticals

• Conduct analytical deep-dives to size opportunities, assess performance gaps, or inform new initiatives

• Structure insights clearly to support decision-making and prioritisation by senior stakeholders

Performance & Planning

• Own the tracking and reporting of key consumer KPIs (e.g. MAU, order rate, AOV) across workstreams

• Collaborate with Analytics and Data Science to build frameworks for performance monitoring and forecasting

• Support OKR planning and in-quarter performance reviews for initiatives you contribute to

Execution & Delivery

• Lead specific workstreams or initiatives within broader cross-functional programs, such as:

  • Family Dinneroo, our family-focused midweek proposition in UKI

  • Trialling new missions in other markets such as ‘Treat’ in France or ‘Meals for One’ in UAE

Cross-functional Collaboration

• Serve as a key point of contact for your workstreams with Product, Marketing, Finance, and local market teams

• Help shape meeting cadences, updates and cross-functional operating models to keep work moving

• Support knowledge sharing and playbook development to scale high-performing ideas

Qualities We're Looking For

• DECISIVE AND INFLUENTIAL: you should thrive in a fast-paced environment, and be comfortable with suggesting quick yet calculated recommendations and communicating persuasively, even in times of ambiguity. More importantly, you must have a strong desire to galvanise action within Deliveroo.

• ANALYTICAL AND COLLABORATIVE: there will be number-crunching involved, but your role will also be about working with our teams in product, commercial, marketing and finance, understanding how your insights are aligned with the direction the business is heading in.

• STRUCTURED: you will be working on multiple projects and competing priorities at the same time - from helping to lead a project, to analysing a problem and communicating recommendations in a concise manner, you will need to be methodical and rigorous in your approach.

Profile

We are looking for someone who:

• Has 2-4 years experience in consulting, investment banking or in a strategy function; experience in logistics, e-commerce or a customer-obsess