Financial Assistance Representative I (Collections Representative)

Redwood Credit Union is looking for a Financial Assistance Representative I who will be responsible for performing a wide variety of semi-routine duties of moderate complexity requiring the exercise of discretion, initiative, judgment, independent analysis, and detailed knowledge of departmental procedures.

 

o Contact members with delinquent loans, negative shares, and Visa accounts to arrange payments, assess account status, and restore services.

o Handle inbound and outbound calls while adhering to compliance and member information security protocols.

o Deliver exceptional service to members and internal departments, making sound decisions and escalating issues when necessary.

o Perform skip-tracing and support delinquent members by processing payments, extensions, and workout loans.

o Recommend accounts for repossession and assist Collateral Recovery Officers with documentation and follow-up.

o Support bankruptcy and deceased member account processes as assigned

o Assist in processing request for charge off accounts for those loans determined to be un-collectible.

o Complete departmental and back-office tasks as assigned including (but not limited to) typing, routine letter and/or documents.

o Assist in the preparation of documents needed for the pursuit of legal action against Members and/or support the bankruptcy process, as assigned.

o Prepare periodic specialty reports or balance department related general ledger accounts, as assigned.

o Serve non- delinquent Members by accepting phone payments, processing extension requests and workout loans.

 

 

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

 

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.