Assistant Director of Student Services

Job Profile:

Academic Advising Manager 2

Job Family:

Academic Advising

Time Type:

Full time

Max Pay – Depends on experience:

$80,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Salary Range:

$70,000 - $80,000 per year; DOE

Location:

Arizona State University, West Valley campus

13591 N. 47th Avenue Phoenix, AZ 85051

Job Description Summary:

The New College of Interdisciplinary Arts and Sciences at ASU is seeking a motivated individual to supervise the undergraduate advising team at ASU’s West Valley campus. This position is Monday-Friday 8AM-5PM with occasional nights and weekends and is located at ASU’s West Valley campus in Glendale, Arizona. The opportunity for some hybrid work is offered, as business need allows.

Essential Duties:

• Supervises all programs within a department or a unique program (e.g., internship, special populations program) at the college, campus, or university level.

• May provide direct academic advising up to 50% of their work week as the business need requires.

• Provides recruitment/retention and/or other student support functions as needed.

• Assesses unit operation functions and implements policies, procedures, and objectives as directed.

• Initiates and prepares administrative reports and documents.

• Supervises, trains, and evaluates assigned staff; supervises all academic advising, recruitment/retention, and/or student support activities as directed.

• Represents the college/department and serves on various department and university committees as directed.

• Provides consistent leadership and presence in the student services center.

• Identifies campaign and engagement strategies to increase enrollment and persistence of our undergraduate populations.

• Meets all goals as assigned by the college, university, and ABOR.

• Consistently demonstrates appropriate judgment, discretion, critical thinking, and professionalism with all stakeholders.

• Effectively influences a supportive, positive, and inclusive culture; focusing on excellence and accountability.

• Acts as liaison with the community, students, faculty, and staff in facilitating university programs.

• Serves as a representative of the University at state, regional and national organizations, boards, councils, and committees as assigned.

• Develops work plans, policies, and reports in accordance with established unit and department objectives and funding limitations as directed.

• Recommends and monitors compliance with department policies and procedures.

• Builds effective rapport with internal and external stakeholders and identifies opportunities for improvement and/or efficiencies in alignment with the university mission.

• Communicates with other departments and university administrators; resolves or assists with the resolution of sensitive and/or escalated issues.

• Other duties as assigned

Desired Qualifications:

• Master’s degree preferred

• Proven experience fostering an environment that positively influences productivity and employee retention.

• Demonstrated knowledge of the principles and practices related to academic advising, recruitment/retention, and/or other student support functions.

• Demonstrated knowledge of management and supervisory principles and practices. 

• Experience taking initiative and problem solving and/or making decisions independently.

• Experience in planning, analyzing, and coordinating activities and establishing priorities in both student service and retention.

• Experience in effectively managing, supervising, and evaluating assigned staff.

• Experience in establishing and maintaining effective working relationships.

• Demonstrates knowledge of service standards, practices, and business acumen.

• Demonstrates critical thinking and applied skills in emotional intelligence in performance management and conflict resolution.

• Supervisory experience in a higher education setting.

• Demonstrated professionalism and effective communication; verbal, non-verbal and written.

• Evidence of a strong understanding of service culture and accountability in a higher education setting.

• Ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

• Experience with fully digital student populations in higher education.

• Evidence of effective communication skills.

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work.

• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.

Department Statement:

Bringing together the best of both an intimate-college experience with its close personal relationships and a top-tier research university with its cutting-edge research faculty ASU is New College of Interdisciplinary Arts and Sciences located at the beautiful West Valley campus is nationally unique. Working across old disciplinary boundaries, our faculty produces innovative research, not just report on it. We take our students with us on this fascinating journey, which provides extraordinary opportunities for growth and exciting ways to shape your future.

The New College of Interdisciplinary Arts and Sciences will offer a salary within the posted pay range of this position, commensurate with experience and qualifications, and in consideration of equity within the unit.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: West

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$23535.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.