Senior Process Engineering Performance Program Director

Primary City/State:

Phoenix, Arizona

Department Name:

Process Engineering-Corp

Work Shift:

Day

Job Category:

Strategy and Improvement

Estimated Pay Range:

$53.63 - $89.38 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.

The landscape of healthcare in America is constantly changing. Whether it’s new technologies, requirements and regulations, or the advancing needs of our patients, it’s our goal to create resilient models to answer the challenges of healthcare today and in the future.  If taking access and delivery from complex to easy, from costly to affordable and from unpredictable to reliable sounds interesting to you, we want to hear from you.

The Process Engineering Team is a system-based team within Performance Improvement, bringing in-depth knowledge and expertise in engineering, operations, and systems with a focus on driving clinical quality, improving operational effectiveness, and transforming business. We work with teams from across the Banner Enterprise in developing processes, models, and systems that are robust and resilient to the realities and daily changes in delivering to our core operations.

As a Senior Process Engineer Program Director, you are an indirect leader and talented Process Engineering professional who independently delivers at a high-level while collaborating alongside our experienced Process Engineering team. Our work allows you to leverage the technical skills you possess and apply them to driving value and outcomes for patients and care delivery. We leverage foundational improvement methodologies and technology-based platforms to drive outcomes and insights in our work. The position will provide the opportunity to work on the highest priorities and biggest challenges experienced in healthcare by working with leaders and executives to shape the future of Banner Health. Our Process Engineering team has a long-standing legacy of producing top talent, growing individuals to lead other diverse functions throughout the organization and beyond. You will drive change through a unique combination of leadership, engineering, and systems thinking. 

In this position, you will not have direct reports, however, you will support all Banner Health clinical, operational, and business units with an emphasis on current strategic areas of focus.

This position is hybrid for candidates residing in Arizona and Colorado.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY
This position, in partnership administrative, medical and clinical leaders, provides oversight, leadership, and coordination in assessing, designing and implementing innovative patient safety, clinical and operational reliability strategies to improve clinical and operational performance system-wide and to support industry leadership. This position facilitates the design and implementation of consistent clinical and operational practices across the organization.

CORE FUNCTIONS
1. Leads clinical and operational design and/or specific process improvement work addressing clinical and operational performance and patient safety at the system, regional, and facility levels. Provides conclusions and recommendations to company leadership.

2. Leads the analysis and evaluation of clinical outcomes, financial and operational performance, and business planning related to specific improvements and design of new services. Ensures development and compliance with operating and capital budgets and achievement of financial performance.

3. Provides coordination and oversight of implementation of improvements with leadership, facility administration and the physician community.

4. Provide leadership for work process redesign and performance outcomes measures in targeted processes to reduce risk and eliminate failures in an attempt to failsafe the process. This includes incorporating processes of human factors engineering and systems design into the routine workflow to achieve consistency and high reliability.

5. Designs systems to monitor improvements to ensure performance is sustained and effective.

6. Develops high performance, customer service oriented teams. Performs as a change agent for the interfacing of care management and hospital operations by forecasting the impact of proposed changes, assisting in planning strategy, and implementation tactics. Establishes visibility and credibility and may lead and/or participate on assigned committees and teams. Supports an environment and infrastructure that promotes professional growth and development.

7. Position maintains accountabilities towards achieving system strategies and initiatives. Develops direction and vision for the organization’s clinical and operational initiatives. Work performed is reportable to the Care Management and System Leadership.. Problems are complex in nature, requiring a advanced understanding of hospital operations and measures. Establishes and promotes teamwork and collaboration between individuals, departments, and the entire organization in the development of system-wide standards and targets. Customers are primarily internal (includes leaders and staff across the organization).

MINIMUM QUALIFICATIONS

Requires a Bachelor’s Degree in a quantitative, industrial engineering, business or healthcare related field or equivalent experience.

Requires a proficiency level typically attained with seven plus years experience in healthcare operational/financial management, quality improvement, risk assessment, change management, and project/standardization work at multiple facilities.

Must possess the ability to apply quantitative and qualitative process improvement techniques and perform advanced data analysis. Must be proficient with one or more operating systems, spreadsheets, database managers, presentations programs, and word processors. Must demonstrate a record of leadership with effective communication (verbal and written) and presentation skills as well as ability to identify and meet customer needs in a team environment. Requires effective negotiation capabilities and ability lead in a highly matrixed environment.

PREFERRED QUALIFICATIONS

Masters degree in a quantitative, industrial engineering, business or healthcare related field

Additional related education and/or experience preferred.

Anticipated Closing Window (actual close date may be sooner):

2026-07-29

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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