Customer Experience Program Manager II

Overview


Responsibilities

• Partner with engineering and solution managers to define product features, translate them into engineering requirements, and maintain a clear and prioritized backlog.
• Lead the day-to-day execution rhythm including sprint planning, backlog grooming, stand-ups, sprint reviews, and retrospectives, ensuring alignment on goals and delivery outcomes.
• Manage schedules, dependencies, and release plans, proactively surfacing risks and driving mitigation across teams.
• Define, track, and report on key product metrics (OKRs, KPIs) to measure adoption, performance, and business impact of AI solutions.
• Collaborate with stakeholders to validate requirements, gather feedback, and align on trade-offs that balance business priorities with technical feasibility.
• Drive release readiness and rollout activities to ensure smooth deployment and effective adoption of AI capabilities.
• Identify patterns and trends in product quality, performance, and usage, using insights to guide continuous improvement.
• Model accountability, curiosity, and collaboration in daily work by building trust across teams, owning outcomes, and leading by example.

Qualifications

Required/Minimum Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 2+ years experience in engineering, product/technical program management, data analysis, or product development.
  • OR equivalent experience.

Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. 

Preferred Qualifications:

• Master's  Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 5+ years experience in engineering, product/technical program management, data analysis, or product development.
  • OR equivalent experience. 
• Agile Methodology or Scrum certifications or experience.

 

#W+DJOBS

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.