Operations Director (Resource Manager Exp)

Role: Operations Director 

Location: Hybrid

 

A little bit about the role - 

The Hub Operations Director is accountable for the leadership, performance, and scalability of OLIVER's centralised production hub for the Beauty & Wellbeing portfolio. You'll lead a multi-disciplinary team of Makers — Designers, Creatives, Data Analysts, and Project Managers — delivering premium assets across global markets to brand standards that leave no room for inconsistency. 

Operating in close partnership with Delivery, Production, Finance, and People teams, you'll own capacity planning, resource management, workflow design, commercial/utilization discipline, and the systems that underpin hub performance day to day. This is a leverage and scale role: your job is to build a stable, high-performing production engine that senior leadership can rely on — one that delivers quality, manages risk, and protects margins as the hub grows and the portfolio evolves. 

Beyond scheduling and coordination, you'll act as the critical link between in-market Account Service and Creative — facilitating workflow, resolving operational bottlenecks, and maintaining the clear processes and frameworks that enable the Hub's production teams to focus on delivering high-quality, AI-assisted creative at scale. You may independently lead small projects and will be responsible for ensuring the delivery of data analysis and reporting that informs resource planning and operational performance across the studio. 

 

 

WHAT YOU'LL DO 

Resource Planning & Coordination 

• Coordinate and plan Maker Hub resources to support the delivery of Gen AI-led creative projects across multiple markets — ensuring the right technical expertise is assigned to the right projects at the right time. 

• Create, maintain, and manage project schedules across social, digital, e-commerce, and creative production workstreams — keeping delivery timelines accurate and up to date. 

• Own and optimise workload distribution across the Hub's AI-enabled production teams — balancing capacity, managing competing priorities, and proactively addressing resourcing gaps. 

• Create, maintain, and analyse utilisation reports to ensure balanced workload and maximum team effectiveness — sharing insights with studio and market leadership as required. 

• Lead multiple market operational planning to support the effective delivery of AI and technology-driven projects across all active markets. 

• May independently lead small projects from planning through to delivery. 

Workflow & Operations 

• Act as the liaison between in-market Account Service teams and Creative — facilitating workflow, validating requirements, and ensuring briefs and deliverables are clearly understood by all parties before production begins. 

• Drive operational efficiency through clear processes and frameworks that enable production teams to focus on delivery and innovation. 

• Identify and proactively resolve operational bottlenecks — escalating issues to senior leadership where required. 

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