Solution Engineer 3 - Architect

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

As a Wi-Fi Solutions Architect, you will develop solutions using Comcast's full suite of Wi-Fi, WAN/LAN, Managed Security, and Managed Network Services, focusing on Fortune 3000 clients. You will serve as a Technical Wi-Fi Solutions Architect, working closely with account teams to understand customer technical and business requirements and lead the collection of technical details to support the provisioning and activation of Wi-Fi services. Additionally, you will collaborate with various teams to deliver exceptional customer experiences, develop high-value Wi-Fi solutions and designs, and mentor and guide team members.

Job Description

• Develop solutions using Comcast's full suite of Wi-Fi, WAN/LAN, Managed Security, and Managed Network Services, focusing on Fortune 3000 clients.
• Serve as a Technical Solutions Architect SME, working closely with account teams to understand customer technical and business requirements.
• Lead the collection of technical details to support the provisioning and activation of Wi-Fi services.
• Focus on creating high-value Wi-Fi solutions, developing deal strategies, and driving revenue growth for Comcast Business.
• Collaborate with account teams, product teams, and operations to deliver exceptional customer experiences and enable strategic solution sales.
• Meet with customers to understand their business models and the role of Wi-Fi technology in their networks.
• Develop advanced Wi-Fi solutions to address customer business and technology needs, working with the larger team to gain customer confidence and trust.
• Work closely with Sales leaders to upskill sales and sales engineering teams with new Wi-Fi technologies, increasing overall participation and win rates.
• Develop proposal preparation support and technical presentations for customers.
• Build relationships with customers to ensure the Comcast Sales and internal teams understand their current Wi-Fi networks and provide solutions that meet or exceed expectations.
• Act as a technical expert in Wi-Fi within the organization, providing mentoring and guidance to junior team members.  
• May lead a team on complex Wi-Fi projects but does not directly manage people. 

 

Responsibilities and requirements:

• Develop solutions leveraging Comcast's Managed Network Services portfolio, with a focus on Managed Wi-Fi, Managed Broadband, Managed Router, Network/Security Architecture, and wireless or wired LAN.
• Serve as the Lead Solution Architect (SA) for non-standard product solutions, including product, engineering, support, and financial approvals.
• Lead non-standard Individual Case Basis (ICB), DRB, and EDRB discussions.
• Provide technical overlay support in functional areas such as legal and contracts.
• Support the sales process for large and complex Wi-Fi opportunities.
• Drive customer Wi-Fi solutions within Comcast's presales process by defining customer requirements, survey preferences, billing options, timelines, and proposal responses.
• Document and present solutions to customers, highlighting the benefits and building relationships as a trusted advisor.  
• Support solution development growth initiatives, such as complex Wi-Fi designs and Public Sector solutions.
• Shepherd complex design and non-standard architecture efforts for RFPs, designing cost-effective solutions and solving configuration challenges through the standard or ICB process.
• Collaborate with Network Engineering, Solution Engineering, Product Management, and Marketing teams to support the presales effectiveness of the Sales Engineering teams.
• Participate in strategic and tactical account planning.
• Maintain business acumen to anticipate future trends, understand the competitive landscape, and translate market knowledge into business opportunities.
• Review all technical aspects for quality before an opportunity is accepted as sold.
• Lead the introduction of new products, processes, or technologies within the Comcast Business Solution Architecture community.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance, with the ability to work nights, weekends, and variable schedules as necessary.
• Perform other duties and responsibilities as assigned.
• Knowledge of Wi-fi technology from Cisco, Meraki, Aruba, Juniper, Ruckus and Arista is preferred.  
• Ekauha ECSE certificate is required.
• CWNA/CWNE certificate is preferred.
• Demonstrable proficiency in Microsoft PowerPoint, Word, Excel and Visio.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.