Operations Technician I

Job Description

Position is only open to work in the Columbus, GA office. Candidates must currently live locally in the area to be considered. Candidates in Columbus will work a Hybrid work model of up to 3 days in office.

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or applicable country) on a full-time basis without the need for current or future immigration sponsorship.

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

Summary of This Role

Provides monitoring and 1st Level Support for Business Critical Services ensuring that Service Standards are maintained and quality service provided. Performs and supports operational processes across multiple environments ensuring all tasks are managed and conducted to the highest possible standards; this includes but is not limited to producing supporting documentation. Ensures that all activities are performed and supported in accordance with Corporate Governance and agreed processes and procedures.

Job Specific Schedule:

Training initially will be 5 days per week (MON-FRI) - 8 hours per day for up to 8 weeks at the Riverfront Campus in Columbus. Initial training hours are 8am-5pm ET

After Training the schedule will be 3 x 12 hour Shifts on a rotating basis every 4 months. (MON-WED then THUR-SAT): Hours will be 8am - 8pm ET.

Every 4th Sunday required to work 12hr Shift. Hours will be 8am - 8pm ET

What Part Will You Play?

• Assist in the resolution of issues under guidance from senior team members.

• Conduct routine monitoring of Backup Schedules across all platforms.

• With support and guidance from senior team members undertake batch processing across specified systems in accordance with defined processes. Including loading client originated files and direct client communication.

• With guidance provide 1st Level technical support during operational activities and escalate to specialist technical support appropriately in accordance with Global Payments Incident Management processes

What Are We Looking For in This Role?

Minimum Qualifications

• High School Diploma or Equivalent

• Typically No Relevant Experience Required

Preferred Qualifications

• Associate's Degree

• In IT Studies

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.

• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.

• Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.

• Batch/File transfer monitoring - Ability to monitor batch execution and file transfers to meet commitments with clients

• System monitoring - Ability to monitor and escalate system issues impacting services for customers utilizing monitoring technologies.

• Ability to multi task - Ability to monitor multiple applications and data transfer protocols to meet customer needs.

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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