Field Service Support Engineer (Fresh Graduates are welcome !)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

International Managed Support Services.
Our Department is providing technical support for the delivery of a major mission-critical operations system in the development and implementation of customer applications and company products for the customer’s best performance and success.

Job Description

• In this role, you will work with cross-functional teams over a variety of technology stacks and disciplines (e.g. web, mobile, middleware) in solving complex business and technical challenges.

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Your responsibility and expectation included, but not limited to: 

• Follow work instructions, procedures and policies implement and maintain procedures to measure and track service performance and quality

• Work alongside with senior technical engineers as an escalation point for the Helpdesk staff or Field Engineers when necessary

• Interact with a wide range of technical and non-technical stakeholders

• Support existing systems and networks (servers, firewall, routers & switches)

• Software installations (base stations, servers, radios, other devices in systems)

• Work on network devices (remote/onsite) and assist with network designs

• Work in a team environment to provide high quality technical and operational support for mission critical IT and Radio systems. In this role, you are expected to ensure service level and operational key performance measures are met on an ongoing basis.

• Gain experience managing legacy and innovative new system solutions, applications and processes. As a graduate, you will be given the opportunity to learn and develop new skills including access to labs and testing facilities. 

• Encouraged to work in a leading global company with lots of chances to expand your insight in the mission critical, cybersecurity and video security tech field and a variety of career paths.

#LI-MM8

#LI-onsite

Basic Requirements

• Bachelor Degree in Computer/ Information Technology / Electronics / Engineering or a related technical field

• Network, IT and Virtual Machine background including foundational understanding of network infrastructure, including hands-on or theoretical knowledge of firewalls, routers, and switches.

• Good interpersonal and communication skill including the ability to translate technical concepts for non-technical stakeholders.

• A proactive "can-do" attitude with the ability to think on your feet and solve problems under pressure.

• Good command of verbal and written English

• Ability to think differently and move in fast pace

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

New Grad

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.