Payments and Partnership Operations Specialist - South East Asia

Confirmed live in the last 24 hours

EBANX

Singapore

Remote

Posted April 2, 2026

Job Description

At EBANX, we believe barriers were made to be broken. We started our story in Curitiba, Brazil, and today we are a global company, present in more than 29 countries, with offices in Curitiba, São Paulo, Shanghai, Singapore, and Johannesburg. In total, we are 700+ ebankers spread across the world, connecting companies like Uber, Netflix, Spotify, TikTok, Canva, Shopee, Meta, and Shein to millions of consumers in emerging markets—creating new opportunities and revolutionizing the future of digital payments.

Our mission is clear: to give global access to everyone. We are guided by the motto #TamoJunto, which translates into four key pillars: Shape Tomorrow, Evolve Fast, Make It Happen, and Unlock The World.

If you want to be part of a global company with accelerated growth that is shaping the future of digital payments, EBANX is the place for you.

In the Operations team at EBANX, you don’t just oversee processes. You ensure that every step of our solution runs accurately, efficiently, and reliably, impacting millions of transactions worldwide. Here, operational excellence combines with innovation and collaboration to make our work truly Out Of The Ordinary.

What your day-to-day will look like

To own the operational excellence of EBANX's payment processing in six countries in South East Asia , starting with Philipines. You will ensure our payment operations are not just stable, but are a competitive advantage. This is achieved by mastering our partner relationships at an operational level, commanding incident resolution, and using data to drive continuous improvement, ensuring our merchants receive a flawless and reliable service.

What you need to shine in this role

Operational Health Ownership: Serve as the direct operational owner of our key payment partners in Philipines and in the future other markets in the SEA region, with focus on Wallets and Card Payments. This includes daily monitoring of performance metrics such as transaction success rates, API health, and settlement accuracy.
Technical Point of Contact: Build and maintain a strong, collaborative relationship with the operational and technical teams at our partners, acting as the first point of contact for any operational queries, investigations, or integration adjustments.
Proactive Improvement: Proactively analyze partner performance data to anticipate issues, recommend technical or process improvements, and drive the implementation of solutions that enhance stability and efficiency.
Strategic Support: Provide the Operations in Brasil and SEA Director with the operational data and expert insights necessary to inform commercial strategy, negotiations, and partner review meetings.
Incident Leadership: Act as the designated "Incident Commander" for any payment operations issues in the market. Lead the response by coordinating all necessary internal teams (Engineering, Product, Command Center) and external partners to ensure swift diagnosis and resolution.
Stakeholder Communication: Serve as the single source of truth during an incident, providing clear, accurate, and timely updates to all interna