People Services Advisor

The purpose of this role is to deliver transactional and specialist HR services to one market or a number of local markets. The Advisor/Administrator has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with employees.

Job Description:

Key Responsibilities

1. Employee & Manager Support

• Provide exceptional customer service to employees, line managers, and HR Business Partners across a broad spectrum of HR processes.
• Respond promptly and accurately to HR-related queries through digital channels, ensuring a positive employee experience.

2. HR Operations & Process Execution

• Execute standardised HR processes consistently across assigned markets in alignment with global HR frameworks.
• Perform Workday data entry, maintain accurate HR records, and manage HR documentation.
• Update internal HR tools, trackers, and databases as needed to support operational accuracy.

3. Service Delivery & Continuous Improvement

• Monitor and manage case completion within agreed Service Level Agreements (SLAs).
• Proactively identify process improvement opportunities to enhance service quality, efficiency, and compliance.

4. Cross-Market Collaboration

• Partner with other People Services team members to ensure consistent, high-quality service delivery across markets.
• Share knowledge, support workflow balancing, and contribute to a collaborative and solution-oriented service culture.

5. Compliance & Local Market Expertise

• Build and maintain knowledge of local labour laws, statutory requirements, and employment regulations.
• Ensure all HR processes and documentation comply with local market legislation and internal policies.

Escalate compliance risks when identified and support corrective actions

Location:

Bangkok

Brand:

Dentsu Apac

Time Type:

Full time

Contract Type:

Permanent