Treasury Operations Specialist

Treasury Operations Specialist

InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com.  

Job Details:

 

We are seeking a highly skilled and results-oriented Treasury Operations Specialist to support the Treasury Operations function. This role will play a key part in advancing InvoiceCloud’s mission to drive operational excellence across payment processing, reconciliation, and exception management.

 

The ideal candidate operates as a proactive, trusted partner—capable of managing complex responsibilities, collaborating across teams, and maintaining the high standards of accuracy, control, and innovation that define InvoiceCloud’s culture.

 

Success Profile:

 

This role is anchored in our company’s core competencies. These competencies reflect the mindsets and behaviors that define success in this role. Below is how each competency translates into meaningful impact and outcomes for this position.

 

Takes Ownership

• Independently perform daily payment settlement reconciliations across ACH, card, and other payment channels, ensuring accuracy and completeness of financial records
• Manage complex chargeback cases, including investigation, documentation, and coordination of responses to ensure timely resolution
• Research and resolve escalated payment exceptions with minimal supervision, applying sound judgment across systems and workflows
• Identify reconciliation discrepancies and recommend corrective actions that strengthen operational controls and reduce recurrence

 

 

Customer-Centric

• Collaborate cross-functionally with Finance, Risk, Compliance, and Technology teams to resolve payment issues and ensure seamless operational outcomes
• Monitor and validate inbound and outbound payment files to ensure accuracy, successful posting, and alignment with downstream processes
• Support month-end reporting and audit documentation requirements, ensuring transparency, traceability, and compliance
• Provide guidance and informal mentorship to Treasury Operations Specialist I team members to improve team capability and service quality

 

Results-Driven

• Manage multiple priorities in a deadline-driven environment, consistently delivering accurate and timely outcomes across reconciliation and exception workflows
• Assist in developing and refining operational procedures and internal controls to improve efficiency and reliability
• Identify process inefficiencies and recommend improvements that enhance scalability, reduce manual effort, and mitigate operational risk
• Utilize AI-driven reconciliation tools and automated workflows to improve accuracy, identify exception trends, and enhance daily payment monitoring

 

Requirements

• 2+ years of experience in payment operations, treasury, fintech, or financial operations
• Strong working knowledge of payment systems, including ACH, card networks, and NACHA regulations
• Advanced Excel proficiency (e.g., pivot tables, lookups, data analysis, reconciliation modeling)
• Demonstrated ability to manage multiple priorities in a deadline-driven environment
• Strong analytical and critical thinking skills
• High level of accuracy and attention to detail
• Ability to identify process inefficiencies and recommend improvements

Effective written and verbal communication skills