Analyst, Fulfillment Operations

ABOUT THE ROLE

 

The Analyst, Fulfillment Operations position will be based out of Peloton’s NYC Headquarters. This position will support sales order fulfillment, order management, and final mile network optimization with our 3rd Party Logistics providers to ensure members have a flawless delivery experience from start to finish. 

 

In this role, the successful candidate will be a key part of monitoring and optimizing sales order fulfillment across the 3PL network. This includes daily proactive monitoring of various order scenarios, including orders with multiple reschedules, scheduling issues, delivery issues, integration issues, etc. The analyst will be responsible for resolving these errors as they arise, while also identifying root causes and working towards proactive solutions.

 

YOUR DAILY IMPACT AT PELOTON

• Monitor sales order fulfillment to ensure efficient and timely delivery of products to customers. Research and troubleshoot operational and systemic issues including the following scenarios:

  • Multiple reschedules 

  • Unscheduled or scheduling issues 

  • Duplicate Orders 

  • Sku mis-match / order information errors

  • Failed integration 

  • No call no shows / delivery failures 

  • Excessive cost to deliver 

  • Excessive lead time to deliver 

• Identify root causes and partner cross functionally to develop effective solutions in order to prevent issues impacting both members, 3PL’s and stakeholders throughout the company

• Ensure ord