About the role
Job Title
Executive - HelpdeskJob Description Summary
Job Description
Position Requested
Job Title: Helpdesk Executive
Looking for a customer service-oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner, and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.
Responsibilities
- Provide first level contact and convey resolutions to TM’s issues
- Circulate day to day activities and Events
- Support Space queries
- Support TMs attendance and maintain leave trackers
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk TMs through problem solving process
- Follow up with TMs, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed TMs’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
- Follow Standard help desk procedures
- Log all help desk interactions
- Administer help desk software
- Responding to Queries of Staff in person or through Chat, email or Phone on all company supported applications.
- Redirect problem to correct resource
- Serve as liaison between Residents and the Staff to resolve issues.
- Follow up with Residents and management to ensure complete resolution of issues and document Resolutions for further reference
- Prepare Weekly Activity Report about Issues raised by the residents and proper action taken on it by the respective department
- Resolve technical problems with Local area networks and Wide area networks.
- Identify and escalate situation requiring urgent attention
- Track & route problems and requests
- Share weekly helpdesk data in excel
Requirements and skills
- Proven working experience in providing Help Desk support
- Proficiency in English
- Working knowledge of help desk software, databases and remote control
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- B. Degree in any, or equivalent
INCO: “Cushman & Wakefield”
Aplyr's read
Cushman & Wakefield is a powerhouse in commercial real estate services, attracting professionals skilled in property management, leasing, and investment management globally.
What's promising
- •Cushman & Wakefield has a strong global presence, enhancing career opportunities across various regions.
- •The company offers diverse roles, from engineering to finance, catering to a wide range of professional interests.
- •Recent hires indicate a focus on both traditional real estate roles and emerging fields like automation and robotics.
What to watch
- •The real estate market's volatility can impact job stability and growth prospects.
- •Limited public information about employee satisfaction and work-life balance.
- •Global operations may require flexibility in working hours and travel.
Why Cushman & Wakefield
- •Cushman & Wakefield's emphasis on both traditional and innovative roles sets it apart in the real estate sector.
- •The company provides opportunities in niche areas like facilities automation and mechatronics.
- •Its presence in major markets offers exposure to high-profile projects and clients.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Cushman & Wakefield
Cushman & Wakefield is a global leader in commercial real estate services, providing a range of services including property management, leasing, and investment management.
