Customer Account Manager

Confirmed live in the last 24 hours

RTX/Raytheon

SG-01-SINGAPORE-051 TC ~ 51 Calshot Rd ~ 51 CALSHOT RD-051 TC

On-site

Posted April 24, 2026

Job Description

Date Posted:

2026-04-24

Country:

Singapore

Location:

SG-01-SINGAPORE-051 TC ~ 51 Calshot Rd ~ 51 CALSHOT RD-051 TC

Position Role Type:

Onsite

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do

• Act as the primary focal point for customers, serving as the Voice of Customer and managing all customer-related issues
• Lead and manage engine shop visits, including project planning, scope, schedule, logistics, invoicing, contract and account-related matters
• Build and maintain strong customer relationships, acting as a trusted advisor to ensure requirements are met
• Develop and execute detailed project plans, managing changes in scope, schedule and deliverables
• Drive customer satisfaction through timely issue resolution, clear communication, and strong Market Feedback Analysis (MFA) outcomes
• Support financial, materials and operational performance metrics
• Identify and support new business opportunities and provide guidance on contract management
• Engage customers through visits, technical reviews, and resolution of disputes or overdue matters
• Drive continuous improvement initiatives to enhance turnaround time and operational efficiency
• Ensure compliance with EH&S initiatives and company C.O.R.E standards
• Provide accurate and timely reporting to internal and external stakeholders
• Perform any other duties as assigned

Qualifications You Must Have

• Degree in Aerospace/Aeronautical, Mechanical/Mechatronics or related Engineering discipline
• Minimum 3 years of relevant experience
• Strong technical understanding with experience in process improvement
• Ability to manage multiple priorities in a fast-paced, customer-driven environment
• Excellent communication and interpersonal skills

Qualifications We Prefer

• Prior experience in the aviation or aerospace industry
• Experience in project management or customer account management
• Familiarity with contract management and commercial processes
• Strong analytical and problem-solving capabilities
• Additional language proficiency is an advantage

What We Offer

• Career and skills development opportunities.
• Employee scholarship program for further education.
• Comprehensive health, medical and dental benefits.
• On-the-job training and in-house/external certifications.
• Competitive renumeration package.
• Allowance and overtime benefits where appliable.
• Company transport provided. (Varies from Site to Site)

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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