Group Director, Paid Media (Client Experience)

Position Overview:

Real Chemistry is looking for a Group Director, Paid Media (Client Experience) join our growing team! The Group Director, Paid Media (Client Experience) is a portfolio-level leader and trusted partner to both clients and internal teams. You’ll guide the strategic vision, operational excellence, and talent development across a group of accounts, ensuring the work we deliver is innovative, data-driven, and flawlessly executed.

This role sits at the intersection of strategy, execution, and leadership — empowering teams to deliver outstanding results while championing integration across Client Service, Strategy, Ad Operations, and Business Intelligence. You’re not just managing media — you’re shaping how we think, work, and grow.

This is a hybrid role, based in any of our US offices, including Boston, Chicago, Carmel, or Lambertville.

 

What You’ll Do

Client + Business Leadership

• Lead portfolio-level media strategy and oversee execution across multiple brands.

• Serve as the senior client partner — driving collaboration, anticipating needs, and shaping recommendations that ladder up to measurable business outcomes.

• Champion innovation in media, exploring emerging opportunities and piloting first-to-market activations.

• Oversee annual planning, SOW creation, budget management, and forecasting for assigned portfolio.

• Ensure financial health of accounts through proactive scope, budget, and reconciliation management.

Strategic + Cross-Functional Integration

• Bridge strategy, creative, analytics, and activation — ensuring alignment from campaign planning through measurement and optimization.

• Drive integration across internal teams and partner agencies to deliver seamless, cross-channel work.

• Translate data and insights into meaningful, client-ready stories that inspire confidence and action.

• Partner with Strategy and BI to evolve measurement frameworks, establish KPIs, and drive learning agendas.

Team + Talent Leadership

• Lead, coach, and grow a team of Media Directors and Supervisors — fostering curiosity, accountability, and continuous development.

• Build scalable processes, tools, and workflows to improve clarity, quality, and efficiency across the team.

• Create a culture of collaboration, innovation, and operational excellence that embodies our values.

• Serve as a role model for strong communication, diplomacy, and partnership across departments.

Agency + Thought Leadership

• Contribute to agency initiatives that improve how we work, plan, and partner.

• Represent Spring & Bond externally — nurturing publisher and vendor relationships and identifying new opportunities.

• Collaborate on POVs, playbooks, and case studies to advance indu