Manager of Renewal Sales - AMER

Job Description:

We are Omnissa!

Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual  Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.  
 
Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you. 

At Omnissa, we are committed to maintaining a fair, consistent, and secure hiring process for all candidates. As part of this approach, we use standard interview and verification practices designed to ensure alignment and protect both candidates and the organization. These practices are applied thoughtfully and with respect for candidate privacy. 

What is the opportunity?: 
 
We are seeking a talented Manager of Renewal Sales to lead our corporate renewal sales team and drive customer retention and revenue growth. The Manager of Renewal SaaS Sales will oversee and lead a team of renewal account executives to ensure high customer retention rates, identify growth opportunities, and optimize renewal processes. This individual will play a pivotal role in driving customer satisfaction and maximizing net revenue retention.  

Here’s a breakdown: 

• Lead, mentor, assist in hiring and develop a team of renewal sales representatives to achieve individual and team goals. 

• Foster a positive, high-performance culture focused on customer success and achieving retention metrics. 

• Conduct regular one-on-ones and team meetings to provide coaching, feedback, and support. 
   

Strategy And Execution 

• Develop and implement strategies to maximize customer retention, minimize churn, and increase upsell and cross-sell opportunities. 

• Establish and refine processes for renewal tracking, outreach, and negotiation to streamline operations and improve efficiency. 

• Collaborate with customer success, account management, and sales teams to ensure seamless customer experience. 
   

Customer Retention And Growth 

• Monitor customer contracts and proactively manage the renewal process to ensure timely renewals. 

• Analyse customer data to identify at-risk accounts and create actionable plans to address churn risks. 

• Drive discussions around value realization and ROI to secure renewals and uncover expansion opportunities. 
   

Reporting And Analysis 

• Track and report on key performance metrics, including renewal rates, churn rates, and net revenue retention. 

• Analyse trends and feedback to identify areas for improvement and implement solutions. 

• Present renewal forecasts and performance updates to senior leadership. 
   

What will you bring to Omnissa? 

• 4+ years of experience in SaaS sales or renewal sales, with at least 1+ years in a leadership role managing teams. 

• Proven track record of meeting or exceeding retention and upsell/cross-sell targets. 

• Strong leadership skills with the ability to motivate and develop high-performing teams. 

• Excellent negotiation, communication, and relationship-building skills. 

• Analytical mindset with experience leveraging data to drive decisions. 

• Proficiency in CRM platforms (e.g., Salesforce) and renewal management tools (e.g., Gainsight, Zendesk) 

• Bachelor’s degree in business, marketing, or a related field (or equivalent experience). 

Location: Atlanta, GA
Location Type: Hybrid  
Education: Bachelor's degree preferred, or equivalent combination of education and relevant professional experience.

This role is eligible for commission and the typical On-Target Earnings (OTE) on a 70/30 Split. Actual compensation offer may vary based upon geographic location, work experience, education, skill level, or other relevant factors. In addition to competitive compensation, Omnissa offers a variety of benefits such as employee ownership, health insurance, 401k with matching contributions, disability insurance, paid-time off, growth opportunities, and more.

Omnissa is an Equal Employment Opportunity company and Prohibits Discrimination and Harassment of Any Kind: 
 
Omnissa is committed to the principle of equal employment opportunity and to providing a work environment free of discrimination and harassment. All employment decisions at Omnissa are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ancestry, ethnicity, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past, present, or prospective service in the uniformed services, family medical history or genetic information, family or parental status, veteran status, or any other status protected by applicable laws or regulations in the locations where we operate. Omnissa will not tolerate discrimination or harassment based on any of these characteristics. Omnissa welcomes applicants of all ages. Omnissa will provide reasonable accommodations to applicants and employees who have protected disabilities consistent with applicable federal, state and local law. 

This job requisition is not eligible for employment-based immigration sponsorship by Omnissa.