About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the Team & Role

Ramp's partner ecosystem is one of our fastest-growing acquisition channels — and the activation experience is what converts referrals into long-term, multi-product customers. We're looking for a strategic, data-driven leader to own that end-to-end motion.

This is a build role. You'll architect the systems — human, automated, and AI-augmented — that allow Ramp to activate thousands of partner-referred customers through product-led onboarding, scaled CS programs, and targeted white-glove resourcing. You'll lead, coach, and raise the bar for a team of 6–8 Scaled Customer Success Managers while partnering across CS, Partnerships, Product, and Growth to define the playbook for a motion that's central to Ramp's channel expansion.

If you've built v1 partner programs at scale, think in systems, and instinctively reach for AI and automation before adding headcount — this role was designed for you.

What You'll Do

Define & Lead Strategy

• Own the activation and early-retention strategy for partner-referred customers in close partnership with CS leadership, Channel Partner Managers, Product, and Growth.

• Design CS segmentation strategies as Ramp expands into new partner verticals and customer profiles — using data modeling and AI-driven scoring to route customers to the right touch at the right time.

• Align the partner activation roadmap with company-level goals by partnering cross-functionally with Sales, Partnerships, Product, Growth, and Data.

• Identify whitespace opportunities to increase multi-product attach rates across the partner-referred book of business.

Operationalize & Scale

• Build, iterate, and optimize scalable CS programs that improve activation outcomes across thousands of customers and expand CSM coverage of partner-held accounts.

• Leverage AI tooling, workflow automation, and predictive analytics to diagnose activation bottlenecks, surface at-risk accounts early, and drive operational recommendations.

• Partner with Product to improve self-onboarding features, in-product guidance, and activation tooling.

• Continuously improve team efficiency through process design, content development, and intelligent automation — always asking where AI can replace manual effort without sacrificing quality.

Lead & Develop the Team

• Manage, coach, and develop a team of 6–8 Scaled CSMs, each supporting ~100 net-new customers per month.

• Drive team performance against activation rate, early retention, and CSAT targets while fostering a culture of ownership and operational rigor.

• Build AI fluency across the team — ensuring every CSM can effectively use AI-powered tools for customer communication, data synthesis, account prioritization, and workflow automation.

• Hire, train, and enable new team members on Ramp's product, customer journey, activation playbooks, and AI-augmented workflows.

What You Bring

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