Demand & Orders Analyst

Career Area:

Supply Chain and Logistics

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role:
Responsible from order forecast and demand changes with customers. Responsible to make sure requests can be successfully ship on time.

What the candidate will do:

• Supervising and controlling new sales orders, identifying the key elements and communicate downstream for required actions.
• Manage customer priorities, high priority back orders, back orders and past due.
• Serving as primary contact for customer inquiries; primary escalation process.
• Evaluate restrictions to meet the sales plan and communicate impact to Demand planning supervisor.

Education requirement:

• Bachelor’s degree: In Industrial Engineer Administrator, Mechanical Engineer Administrator or Related Careers.
• Intermediate to advanced conversational English

What skills the ideal candidate will have:

Effective Communication:

• Good customer service and negotiation skills
• Ability to communicate clearly and collaborate with different teams

Planning and Organizing:

• Knowledge of production planning and task organization
• Ability to track and manage customer orders
• Knowledge of inventory management, preferably for finished goods

Demand Management:

• Understanding of demand planning methods
• Ability to follow up on customer needs and orders
• Knowledge of ERP systems at an intermediate level, preferably SAP

Problem Solving:

• Strong analytical skills for data analysis
• Knowledge of problem-solving tools (RCCA, Ishikawa/fishbone diagram, A3, 5 Whys, etc.)

• Intermediate Excel skills (data analysis and reporting)

The best candidates will also have:

• Advanced conversational English
• Preferably intermediate knowledge and hands-on experience with Power BI and other digitization tools.
• Intermediate to advanced SAP knowledge

Additional information:

Location: Santa Catarina.

This position works Monday through Friday

Domestic relocation assistance is not available for this position.

Don't forget to include an English resume in your Workday profile

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

The Caterpillar Code of Conduct states that we will select, and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender, gender, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion.

This position requires working onsite five days a week.

 

Posting Dates:

May 20, 2026 - May 27, 2026

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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