Senior Systems Operations Engineer - L2 Production Support, BPM and AEM, WebSphere, UNIX

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area.
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Provide L2/L3 production support for BPM and AEM platforms supporting applications across multiple Lines of Business.
• Address user and application issues reported via email, chat, and support ticketing systems within defined SLAs.
• Perform installation, configuration, administration, and daily operations of BPM and AEM platforms across multiple environments.
• Monitor system health and performance, apply patches, and proactively troubleshoot production issues using tools such as ITRS, Grafana and AppDynamics.
• Manage and resolve major production incidents, coordinating with application, infrastructure, network, and other technology teams to minimize downtime.
• Optimize and manage middleware configurations, including JVM tuning, cluster setup, and environment‑specific customizations, to ensure performance, scalability, and stability.
• Collaborate with cross‑functional stakeholders to ensure seamless integration and reliable operation of middleware services.
• Recommend and implement automation of different administration tasks via UNIX shell scripts/Python Scripts, command line utilities.
• Design and implement backup and recovery strategies to ensure data integrity, platform availability, and business continuity.
• Manage certificate renewals, application‑specific certificate configurations, and related troubleshooting activities.

Job Expectations:

• Willingness to work in rotational shifts (6:30 AM–3:30 PM or 10:30 AM–7:30 PM) and provide weekend support on a rotational basis.
• Hands-on experience with Middleware administration on BPM, PAM, AEM on Redhat Linux.
• Sound knowledge in IT Service Management- Incident/Problem Management, ITIL, Change/Release Management & Service transformations.
• Hand-on experience on tools like ITRS, AppDynamics, Grafana, Prometheus
• Strong Python/Perl/Shell/UNIX skills
• Should be able to independently manage complex platform issues
• Ability to perform in-depth technical postmortem of major incidents
• Ability to understand team dynamics and use interpersonal skills and personal judgment to achieve goals 
• SRE/Cloud certifications
• ITIL certification

Posting End Date: 

6 May 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.