Customer Investment Management Specialist - German speaking

Job title: Customer Investment Management Specialist - German speaking

Location: Budapest

Contract terms: Permanent

Grade: L5C

About us

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life. 

About the Function:

The Contract and Invoice Operations (CIO) team sits within the Commercial Services Operations team of the global End to End Commercial (E2EC) Tower. Commercial Services Operations is an exciting and evolving area of the Diageo Global Business Operations (GBO) service offering and the responsibilities in this area will continue to develop with agility and pace to continue to meet and exceed the wider business requirements.

About the team:

The CIO team is responsible for tasks required to ensure that our commercial customers’ retrospective promotional invoices are tracked, validated and coded correctly, including the appropriate records' retention, thus ensuring compliant and controlled cash and account management. 

About the role:

The Customer Investment Management Specialist will primarily be responsible for the CIO service delivery for the cluster of customers allocated to them whilst also being part of the wider CIO team responsibilities including operational cover, functional capability building, team documentation maintenance and coaching support.

The Customer Investment Management Specialist will also have specific on-going responsibility including but not limited to:

Role Responsibilities:

• Deliver CIM service, offering for their customer cluster within Service Level Agreement (SLA) timings and thresholds

• Liaise with the customer / sales team / Commercial Finance team on any invoicing related issues.

• Responsible for all Contract and Investment Management processes for specific cluster assigned.

• Provide support, execution, and adherence to processes to enable an efficient CIM process for Diageo customers and call out when appropriate issues are noted.

• Use external and internal metrics to reconcile, evaluate and control outbound payments and challenge when appropriate.

• Perform volume analysis and calculate customer invoice amounts.

• Ensure a 100% compliance across all the areas of invoicing and support audits.

• Take ownership and devise strategies on invoicing processes, nurture the relationship with partners to understand context, payment terms, activation status, etc.

• Reporting the cash on metrics

• Creating possibilities for the team to succeed in a changing environment.

What you will bring:

Essential

• Excellent written and spoken Business English & German

• Strong SAP, Excel skills

• Results oriented, strong drive and urgency

• Learning agility to master new skills, business operations

• Ability to excel in an SLA and timebound service delivery operation

• Build and sustain excellent relationships with multiple stakeholders

Desirable

• Strong problem identifying and problem-solving skills

• Experienced in working within shared service center environment

• Multi-tasking with precision to accuracy

Benefits

• Unique Family Leave opportunity

• We work without border - you will work with people from all over the world

• You will deal with world class brand portfolio

• Wide variety of thematic events, afterwork activities organized by employee communities

• Product Allowance to purchase company products from the staff shop

• We won the Fittest Workplace Award, of course we have a Gym

• Urban legend is true, we do have a Rooftop Bar

Flexibility

This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’tlet anything stop you from applying.

Diversity statement

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Feel inspired? Then this may be the opportunity for you. 

Recruitment Scam Warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.