About the role
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE
Join Our Community of Food People!
BASIC PURPOSE
Provide contact and liaison between customers and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and Territory Managers. Respond to delivery/routing questions and issues from customers.
Respond to product inquiries from customers. Solicit sale of new or additional services or products.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Contact all customers affected by product recalls and withdrawals.
Key customer orders.
Work front window & filing as needed.
Check in trucks.
SUPERVISION
The incumbent is not required to provide direct supervision for any position.
RELATIONSHIPS
Internal: Sales, Operations / Distribution / Support. The incumbent is required to interact with employees at all levels of responsibility throughout the company in a professional manner.
External: The incumbent is required to interact with customers in a professional manner.
QUALIFICATIONS
Education/Training: High School diploma or equivalent required. Degree desirable.
Related Experience: Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus.
Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Should be familiar with Microsoft Office products (e.g., Word, Excel, Access, Outlook). CRM / Phone Technology experience preferred
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $21.00-$22.00/hour. This role may also receive overtime compensation.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off , short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between
$17 - $26***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
Aplyr's read
US Foods is a key player in foodservice distribution, employing a diverse workforce from drivers to managers, essential for smooth operations across various sectors.
What's promising
- •US Foods has a strong market presence as a leading foodservice distributor.
- •The company offers diverse roles, from warehouse positions to management, supporting career growth.
- •US Foods is integral to numerous sectors, including restaurants and healthcare, ensuring job stability.
What to watch
- •The foodservice industry can be sensitive to economic fluctuations, impacting job security.
- •Roles may involve physically demanding tasks, especially in warehouse and delivery positions.
- •Limited public information about company culture and employee satisfaction.
Why US Foods
- •US Foods provides a wide range of food products, catering to diverse client needs.
- •The company supports various foodservice operations, from small restaurants to large healthcare facilities.
- •It offers specialized roles like Category Ops Manager-Center of Plate, highlighting niche expertise.
Aplyr’s read is generated by AI from public sources. Was it useful?
About US Foods
US Foods is one of America's leading foodservice distributors, providing a broad range of food products and services to restaurants, healthcare facilities, and other foodservice operations.
