Senior Product Manager, Benefit Administration

1. The Opportunity

Guild is investing in the systems that power how we deliver benefits to millions of working adults—and we need a Senior Product Manager to own and advance this critical capability. You'll lead the benefit determination lifecycle, starting with eligibility and expanding into claims management, ensuring Guild can deliver accurate, efficient, and scalable benefit experiences for our employer partners and their employees. In the near term, you'll strengthen and optimize existing eligibility and claims workflows. In parallel, you'll shape the longer-term vision to modernize this lifecycle—reducing complexity, improving accuracy, and building the foundation for Guild's continued growth. This is a high-impact role at the intersection of technology, operations, and customer experience.

This role is remote, with occasional travel to Denver (at least quarterly) and other locations as needed.

2. Here are the outcomes you will be expected to achieve:

• Deliver accurate, efficient benefit determinations by improving eligibility and claims workflows that serve employer partners and their employees
• Reduce operational complexity by automating, simplifying, or eliminating manual steps in eligibility verification and claims processing
• Improve system accuracy and reliability through clear requirements, robust workflows, and sustained performance monitoring
• Build for scale by crafting a modernization roadmap that supports Guild's growth and evolving partner needs

3. Here's what you will do in this role to achieve these outcomes:

• Own the end-to-end benefit determination product area, including eligibility determination and claims workflows, with accountability for measurable outcomes
• Act as product owner across the full development lifecycle—from understanding operational processes and employer policy requirements, through solution definition and delivery, to sustained production performance
• Partner with Engineering, Partner Operations, and business stakeholders to establish a clear vision that balances near-term needs with long-term scalability
• Translate complex eligibility rules, policy requirements, and business logic into clear system requirements and workflows
• Map, analyze, and improve end-to-end processes across multiple systems and touchpoints
• Identify and deliver opportunities to automate or streamline manual steps
• Design solutions that account for real-world complexity, including edge cases, exceptions, and operational constraints
• Define success metrics, monitor performance, and use data and operational feedback to guide iteration

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