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Mid-Level
Patient Experience Representative
Confirmed live in the last 24 hours
Getlabs
Remote
Remote
Posted March 24, 2025
Job Description
Getlabs is the leading platform for at-home diagnostics.
Healthcare organizations use Getlabs to send mobile phlebotomists to patients’ homes and collect labs, vitals, and advanced diagnostics. By leveraging Getlabs, partners can improve patient adherence and close gaps in care with same-day, nationwide availability.
Our team has raised $50M from strategic investors including the two largest diagnostic laboratories in the United States, Labcorp and Quest. Getlabs’ mission is to save lives by expanding access to diagnostics for everyone.
As a Patient Experience Representative your primary task is to handle Zendesk tickets from patients regarding appointments, issues and missing results. You will be making outbound calls and sending follow-up emails to resolve patient concerns. We are looking for someone who will hustle and care about doing a good job. You must be comfortable spending the majority of your day on the phone!
Schedule:
Tues-Fri - 7:30am-4:00pm PST, Sat - 6am-2:30pm PST
Tues-Fri - 7:30am-4:00pm PST, Sat - 6am-2:30pm PST
Mon-Fri - 7:30am-4:00pm PST
Training schedule will be Mon-Fri for first 2-3 weeks!
Compensation is $17/hr and non-negotiable
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