IT Solutions Technician

This is an onsite role based at Nextiva’s Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. 

In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment. 

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Nextiva’s IT Solutions team is seeking an experienced and proactive End User Support Specialist to join our team. As a Level 1 technician, you will be responsible for providing first-level support to our end-users, including triaging and basic troubleshooting. You will also ensure a positive end-user experience by identifying and addressing potential issues before they become problems. The successful candidate will have excellent communication skills, be customer-oriented, and have a passion for technology.

This is a five-days-in-office, hands-on support role. You will support end users at their desks, help troubleshoot conference rooms, and work in a fast-paced environment where visibility, responsiveness, and professionalism matter. In addition to day-to-day ticket support, you will gain exposure to project work and structured certification development. 

Key Responsibilities

• Provide first-level technical support to end-users via email, chat, and remote assistance tools
• Act as the first point of contact for end-users, ensuring prompt and courteous service delivery
• Conduct basic troubleshooting and triaging of technical issues, ensuring prompt resolution or escalation to the next level of support
• Ensure end-users have a positive experience by identifying and addressing potential issues before they become problems, and by providing clear and concise instructions and guidance
• Assist with the deployment and maintenance of end-user hardware and software, including workstations, laptops, mobile devices, and peripherals
• Provide hands-on desk-side support and conference room support to ensure meetings and workplace technology function smoothly
• Provide training and support to end-users on common applications and systems, including Microsoft Office Suite, email, and conferencing tools
• Maintain accurate and detailed documentation of support requests, resolutions, and user information
• Collaborate with other technicians on the IT Solutions Team to escalate and resolve complex technical issues, and to identify and implement process improvements
• Participate in project-based work outside of regular ticket handling, with opportunities to build experience in areas such as Linux, Intune, Jamf, and asset inventory management
• Support hardware asset inventory and device accountability efforts, including tagging, scanning, organization, and warranty tracking
• Continuously develop and enhance technical knowledge and skills, staying up to date with industry trends and best practices

AI Literacy / AI Expectations

• Use approved AI tools in day-to-day troubleshooting to help investigate issues, accelerate learning, and improv