• Primary focus on retention and growth sales of strategic Microsoft Agreements.

• Support sales with customer engagements as the Microsoft subject matter expert

• Manage ongoing customer engagement on upcoming Microsoft milestones, including but not limited to renewal agreements and yearly true-ups

• Works with customers to determine ideal business outcomes and position SHI professional managed service offerings

• Working knowledge of the core Microsoft products, licensing strategies, and all operational aspects of Microsoft Enterprise Enrollments (i.e., contracts, order processing, MSLI, MLS analysis, etc.).  

• Assists in training SHI Sales teams on Microsoft products & programs and how customers can benefit from using core products.

Behaviors and Competencies

• Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.

• Time Management: Can generally use time effectively but may occasionally struggle with prioritizing tasks, meeting deadlines, or maintaining work-life balance.

• Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.

• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

• Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions.

• Consultative Sales: Can identify customer needs, propose suitable products or services, and take action to close sales without explicit instructions.

• Continuous Improvement: Can identify moderate areas for improvement and implement moderate changes.

• Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions.

• Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.

• Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.

• Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification.

Skill Level Requirements

• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic

• Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Basic

• Proficiency in utilizing Cisco's suite of tools such as CCW, Connect the Dots, EOL/EOS Newsletters, Webex Teams, Datasheets, Installation Guides, and Customer Service Hub to support technical and sales-related tasks - Basic

• Ability to understand and articulate various security technologies, including firewalls, endpoint protection, email security, and identity management, to identify and address customer security challenges - Basic

• Skilled in providing guidance and mentorship to teams to enhance their performance and support their professional development - Basic

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required

• 1-3 year of experience in Sales, Sales Support, Information Technology, or a similar role

• Ability to travel up to 10%

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