Manager, Technical Account Management

Confirmed live in the last 24 hours

Wiz

Remote - Japan

Remote

Posted March 23, 2026

Job Description

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.

Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

As a Manager of Technical Account Management, you will be responsible for ensuring the success and satisfaction of Wiz customers in Japan. You will oversee a team of highly skilled TAMs. Technical expertise, customer-facing experience, and strong leadership skills will be essential in addressing both the technical and business requirements of the role. TAMs serve as the bridge between customers and the broader Wiz team, you’ll streamline collaboration between Product Management, Sales, Engineering, and Support for a cohesive customer experience. Join Wiz to contribute to customer success and to be a part of an innovative and collaborative company that values excellence and growth.

What you’ll do

Lead, mentor, and motivate a team of TAMs. Provide the team with technical and strategic guidance to ensure delivery of exceptional service to customers in Japan.
Collaborate with Operations, Sales, Renewals, and Marketing teams on at scale customer programs to help drive customer retention and growth.
Program management account escalations to ensure timeline and well-coordinated resolution.
Maintain up-to-date functional and technical knowledge of the Wiz platform, and continuously monitor news related to new & emerging cloud security threats.
Help customers make the most of their Wiz investment by pointing them to the right resources.
Measure customers’ achievement via a data driven approach and report those both internally and externally.
Identify and address technical issues to ensure high levels of customer satisfaction.
Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
Advocate for customer needs across various departments (product mana