Senior Quality Assurance with French (KYC)

Confirmed live in the last 24 hours

Tide

Bulgaria

Hybrid

Posted April 23, 2026

Job Description

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.

Tide facts:

Tide is available for UK, Indian, German and French SMEs
Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly
Over $300 million raised in funding
Over 2,500 Tideans globally - we’re diversity champions!
We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.

ABOUT THE TEAM:

The Quality Assurance Analyst is responsible for conducting quality reviews of stakeholder activities and providing actionable feedback. This role ensures that quality standards are consistently upheld across assigned procedures, identifies gaps in processes, and analyzes trends. Additionally, the QA Analyst fosters cross-functional collaboration to align quality assurance practices with organizational objectives and regulatory requirements.

ABOUT THE ROLE:

Complete assigned sampling reviews in a timely manner in accordance with schedule
Stay up to date with process documentation and proactively highlight any discrepancies and ensure timely updates to observation and remediation
Actively participate in calibrations, workshops, and knowledge transfer sessions.
Identify process improvement opportunities and learning gaps, and communicate them effectively to senior management and other stakeholders
Ensure the highest quality and regulatory standards are upheld in all QA reviews
Analyze trends related to individual and process performance, and escalate relevant findings to the Team Lead or/and QA Specialist
Provide support to peers and area Analysts by responding to queries and maintaining a collaborative, professional relationship
Deliver constructive feedback using clear and respectful language
Collaborate with peers to enhance understanding of various area related (Operations Management) processes ( Member facing areas )
Strictly adhere to all Tide policies and procedures at all times

WHAT WE ARE LOOKING FOR:

Proficiency in English and French (written and verbal)
Proven experience in conducting Quality Assurance (QA) reviews and serving as a Subject Matter Expert (SME) within the financial services and fintech sectors
Hands-on experience in applying risk-based approaches to process evaluation and enhancement
Strong analytical skills with the ability to identify emerging trends, process gaps, and quality issues
Exceptional communication, coaching, and conflict resolution abilities to support team development and performance improvement
Data-driven decision-maker, with expertise in reporting, trend analysis, and actionable insights generation
Proficient with QA and collaboration tools such as Confluence, and data platforms including Looker, Google Sheets, Lattice, and other performance tracking tool

Preferrable:

2+ years experience in Anti-Money Laundering (AML), Know Your Customer (KYC), or customer interaction/handling within regulated financial environments