Network Operations Technician (Data Centre, Johor)

• Supervise and feedback Telecom dark fiber deployment progress at Data center campus ingress 

• Supervise and feedback Telecom troubleshooting progress at remote relay/OLA / fiber break location  

• Monitor and feedback high risk activity along Telecom's diverse dark fiber , External building and internal building fiber route to datahall 

• Monitor and feedback ISP service provider system commissioning progress 

• Supervise and feedback daily onsite project work progress across multiple project locations 

• Ensure vendor's work is ontrack within project schedule 

• Ensure onsite project risk and issues are feedback regularly to stakeholders 

• Ensure strict adherence and compliance of onsite work to network internal SOP/ technical standards 

• Provide regular reporting on progress as required (move, change, support request ) and develop continuous improvement capabilities 

• Coordinate related administrative matters to ensure vendor's smooth entry into site for work 

• Ensure onsite project risk has been highlighted promptly and execution of solution 

• Participate in various site surveys and pre-work to establish a clear project work plan 

• Provide onsite support during scheduled maintenance / change events 

• Supervise and feedback site progress during network high risk activity, vendor working in SC room 

• Troubleshoot and resolve hardware, network, and connectivity issues in a timely manner. 

• Conduct network preventive inspections to reduce downtime and operational risks. 

• Monitor and respond promptly to network alerts and incidents and provide first response accurate update 

• Oversee day-to-day network operations onsite , ensuring alignment with business and compliance requirements. 

• Ensure adherence to Standard Operating Procedures (SOPs) and Methods of Procedures (MOPs). 

• Support and lead small-to-large scale projects, including migrations and expansions. 

• Responsible for setting up the network remote working environment. 

• Conduct on-site upgrade work for the switch / debugging work. 

• Assist in troubleshooting optical cable faults. 

• Assist network engineers in troubleshooting network faults and determining the root cause. 

• Oversee and supervise vendors working in live supercore network data hall. 

• On-site management of network decommissioning project. 

Requirements: 

• 3 years of experience preferably in Data Centre or Critical infrastructure industry

• Proven troubleshooting, problem-solving, and decision-making skills under pressure. 

• Strong knowledge of data center interconnectivity solutions /metro connect 

• Ability to work independently and take ownership of outcomes 

• Flexibility to support after office hours during incident 

• Willingness to travel across multiple sites (up to 40-50km apart)