CX Resource & Staffing Manager, APJ

An overview of this role

As a CX Resource & Staffing Manager for the APJ region on GitLab's CX Engineering team, you'll lead strategic capacity planning and resource allocation for our Professional Services and Education Services delivery teams across Asia-Pacific and Japan. You'll partner closely with regional delivery leadership as a trusted advisor, translating sales pipeline signals into clear capacity insights, improving utilization and staffing outcomes, and helping ensure the right skills are available for our highest-priority customer engagements. As the first dedicated resource management professional for APJ and a member of our Resource Management Center of Excellence, you'll help build scalable practices and reporting that move resource management beyond scheduling into proactive planning, in an all-remote, values-driven environment.

Some examples of our projects:

• Forecasting resource demand 6 to 12 months out by analyzing pipeline stage, probability, and deal characteristics, then presenting monthly capacity recommendations to APJ delivery leadership
• Monitoring real-time utilization and allocations across Professional Services and Education Services teams, proactively resolving resource conflicts and enabling cross-team resource sharing when needs and availability align

What you'll do

• Own resource allocation for Professional Services and Education Services delivery teams across APJ, matching team members to engagements based on skills, timing, and customer priorities.
• Monitor real-time utilization and allocation health, proactively identifying over-allocation, under-allocation, and emerging conflicts, then recommending adjustments that balance targets with team wellbeing.
• Analyze sales pipeline signals (stage, probability, deal characteristics) and delivery backlog to forecast demand and capacity needs 6 to 12 months ahead, translating projections into role- and skill-based staffing requirements.
• Build and maintain capacity models and scenarios to show staffing implications across APJ markets, and partner with Finance and regional delivery leadership on workforce planning and hiring prioritization.
• Maintain a current skills inventory for APJ delivery teams (certifications, product expertise, language capabilities), identify skills gaps, and partner with Learning and Development on training priorities.
• Facilitate cross-team and cross-region resource sharing when availability and project needs align, including serving as backup for the EMEA Regional Resource Manager during periods of absence or high demand.
• Coordinate staffing with partner consultants when needed, collaborating with the global partner team to support smooth deployment.
• Produce weekly utilization and allocation dashboards and contribute to monthly capacity reporting for APJ delivery