Field Service Associate

Field Service Associate

Company:

Boeing International Corporation, Thailand Branch

Boeing Thailand is looking for a Field Service Associate to be based in the Bangkok Suvarnabhumi Airport office and be part of the Field Service organization.

 

Primary responsibilities include, but are not limited to:

·         Performs planning, coordination and organization of Boeing focal and field personnel based on an understanding of customer needs.

·         Coordinates field operation assignment procedures, training and orientation to ensure on-site personnel meet customer needs.

·         Provides guidance regarding local language, culture and customs to Boeing personnel.

·         Maintains local Boeing base presence.

·         Provides specialized on-the-job training to Customer regarding Boeing resources.

·         Researches information to assist customers in resolving moderately complex operation issues.

·         Assists management in negotiating cost, coordinating and organizing special events.

·         Monitors and reports customer information to support marketing and sales.

·         Processes payments and expense reports for Boeing travelers.

·         Arranges travel reservations and coordination with Boeing Travel in supporting Boeing travelers.

·         Manages office facility coordinating with Boeing International Enterprise Services.

·         Manages customer contacts and detailed customer knowledge.

·         Maintains office manuals and ensures procedures implementation.

·         Works under general direction.

 

Basic Qualifications (Required Skills/Experience):

·         High business level English language (speaking, listening, writing, reading), including an ability to influence others and understand/explain topics of moderate to heavy complexity.

·         High level cross-cultural awareness and management

·         4 or more years' related work experience

 

Preferred Qualifications (Desired Skills/Experience):

·         Applicable and appropriate educational/certification credentials from an accredited institution

·         Basic understanding of database and Information Management systems.

·         Experience with SAP/ORACLE/Salesforce systems.

·         Experience working with a multinational company.

·         Comfortable using Microsoft Office applications (i.e. Word, Excel, Access, PowerPoint, SharePoint).

·         Good communication skills and customer service experience.

·         Willing to learn and able to work with minimal supervision.

·         Values integrity and encourages positive team dynamics.

 

Other job related information:

·         Candidates must have authorization to work in Thailand and the Company will not be sponsoring Employment Visas.

·         Benefits and pay are determined in line with Thailand labor market practices. This is not an expat assignment.

 

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (Thailand)