About the role

Aplyr's Quick Take

This role is about managing relationships with medium to large clients, ensuring their needs are met and encouraging them to purchase more services. It's a client-facing position that requires collaboration with internal teams to enhance customer satisfaction. This is an individual contributor role, reporting to a director.

Good fit

Ideal candidates have experience in client management or account management, particularly in a B2B environment. They should be self-motivated, have strong interpersonal skills, and enjoy working independently while fostering client relationships.

Worth noting

The role requires managing accounts with significant volume, which may be challenging for those new to client services. The company emphasizes a fun work culture and offers flexible hours, which could be a plus for work-life balance.

WE ARE LOOKING FOR GREAT PEOPLE TO JOIN OUR TEAM- just like you!

Our associates have a lot in common. They have great interpersonal skills, enjoy working independently, are self-motivated, and have a relentless drive. Did we mention that while they are working hard, they also like to have fun?

We offer flexible hours, competitive pay, and great benefits for both full and part-time associates.

If this sounds like a good fit for you, come join our team!

As an Anderson Merchandisers Associate, you may be eligible for these benefits*.

• Flexible work schedules

• 401(k) retirement plan

• Health Insurance – including Dental and Vision

• Telehealth

• Health Savings Account

• Accident Insurance

• Critical Illness Insurance

• Life Insurance

• Long Term Care

• Short Term Disability

• Long Term Disability

• Associate Assistance Fund

• Anderson Cares Natural Disaster Fund

• Associate Savings Plan

• Anderson Cares Fund

• Paid Time Off

• Discounts - Cell Phone, Vehicle, Pet Insurance

• Training & Career Development

*All benefits subject to eligibility per company policy.

The Client Services Manager III role encompasses the preservation and expansion of our current client base, fostering stronger client connections, and facilitating the acquisition of new clients. They will play a pivotal role in enlightening clients about the extensive capabilities of our products and serving as a bridge between the client and our internal Client Services team. Additionally, the chosen candidate will take charge of cross-departmental collaboration to enhance customer support initiatives and elevate overall customer satisfaction.

This position involves managing a portfolio of medium to large accounts, typically exceeding twelve million in account volume (non-compensation metric).

The Client Services Manager II reports directly to the Director of Client Services.

What would you do in this role?

Essential Functions

Develops open and effective channels of communication with each client that can be employed by other departments as well

Coordinates internal projects and determines the best utilization of resources to increase execution and customer satisfaction

Encourages revenue growth by inspiring clients to purchase additional services

Becomes the reliable point of contact for each customer that is required to establish a strong business relationship

Provides regular updates to clients on the progress of projects and programs that directly affect each client

Attends/holds business reviews to assess opportunities for sales.

Develops/maintains strong internal relationships to maximize field execution.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Required Education and Experience

5-7 years experience in account management experience

5+ years experience in a management position preferred

Proven ability to utilize the DASH platform required

Must demonstrate the ability to meet deadlines

Strong communication skills required

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Aplyr's read

Anderson Merchandisers excels in retail merchandising, offering dynamic roles for those interested in product distribution and marketing innovation.
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