Call Center Representative – Roadside Assistance

• Starting Pay: $18.85/hour, with a scheduled pay increase after 6 months

• Weekend Shift Differential: earn an additional 10% = $20.74 per hour

• Bilingual Fluency: receive an additional $1.00/hour for English/Spanish fluency (assessment provided)

• Tenure-Based Growth: scheduled pay increases up to $2.25 between 6–18 months, based on tenure and maintaining good standing

• Monthly Incentive Program: additional earning potential after 6 months, tied to performance and tenure

• Advancement Opportunities

What You Will Do:

• Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.

• Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately.

• Maintain a compassionate and composed demeanor, especially during high-intensity calls.

• Relay critical information to the internal and external teams to expedite the dispatching process.

• Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.

• Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.

Work-From-Home Requirements:

• Dedicated, quiet workspace without interruptions.

• You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.

• Demonstrated ability to uphold productivity and confidentiality in a remote setting.

• Regular attendance in virtual team meetings and training sessions.

• Availability during standard business hours and flexibility for possible shift adjustments.

What You Will Need:

• Prior customer service experience. Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus.

• Ability to provide excellent customer service and thrive in a high-volume call environment.

• Excellent communication skills, both verbal and written.

• Empathy and a strong desire to help those in distress.

• Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.

• Comprehensive understanding of maps, GPS systems, and traffic safety rules.

• Proficiency in Microsoft Teams and Outlook.

• High School diploma, GED or equivalent.