Customer Support Coordinator

About Energy CX:

Energy CX is redefining the energy brokerage industry as the fastest-growing player in the US. By bringing cutting-edge technology, advanced analytics, and innovative solutions, we are disrupting a space that has operated in the dark for too long.

Why Energy CX? 

• Recession proof industry
• Entrepreneurial and ambitious culture with a great team oriented environment
• Fastest growing energy broker in the country
• Recognized by Fortune and Great Places to work US
• Named on Inc 5000’s list of America’s fastest growing companies

Compensation

• Year One Earnings → $55,000

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Title: Customer Support Coordinator 

About this Job

This position is for someone who enjoys solving problems and has the patience to persist through challenging situations. We are looking for an individual who has the ability to multitask. They thrive in a fast-paced, dynamic environment and prioritize customer experience with a positive attitude.

Objectives of this Role

• Act as the liaison between customers, utility companies, energy suppliers, and internal teams
• Provide an unparalleled customer experience through quick, efficient, and clear communication
• Enhance department systems and processes to support scalability and efficiency

Daily and Monthly Responsibilities

• Collaborate with internal teams (Sales, Customer Success, and Operations) to resolve customer challenges
• Coordinate directly with utilities and suppliers to address and resolve issues
• Provide timely status updates to customers and ensure their questions are answered