Primary Details

Time Type: Full time

Worker Type: Employee

The purpose of this role is to manage and support People employee programs within the organisation, ensuring smooth administration and processing of transactions and workflows.

Responsibilities:

• Entering personal details of new employees and updating and maintaining all existing records in the organisation's People Information System (PeopleIS).
• Administering People related transactions and workflows.
• Perform outbound calls to employee/manager for tier 2 concerns or complex issues.
• Utilises available systems and tools to process transactions and workflows.
• Liaising with centres of excellence to provide answers for employees.
• Answering incoming calls/emails enquiries relating to people services.
• Ensuring that all calls/queries are answered in a prompt and professional manner.
• Deliver quality, timely and accurate resolution following the set SLA – Service Level Agreement.
• Adhere to established procedures, ensuring compliance with embedded Risk Controls, and promptly inform managers of emerging risks and incidents.
• Support internal / external audits as required.

Work Experience:

Necessary Work Experience includes:

• Some relevant work experience.

Preferred Work Experience includes:

• Call centre experience in insurance and/or banking industry with billing responsibilities.
• Increasing level of responsibility in call centre environment.
• Policy administration experience.
• Experience in BPO industry with shifting schedules.

Qualifications:

Necessary Qualifications include:

• Bachelor's Degree or equivalent combination of education and work experience

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Travel Frequency:

Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands:

General office jobs:  Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills:

Collaboration Tools, Communication, Critical Thinking, Customer Service, Employee Relations Law, Human Resources (HR), Human Resources Policies, Intentional collaboration, Labor and Employment Law, Managing performance, Problem Solving, Process Improvements, Risk Management, Succession Planning, Talent Acquisition

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.