Customer Success Manager

Confirmed live in the last 24 hours

Chartbeat

United States

On-site

Posted May 8, 2026

Job Description

Chartbeat Inc. is the parent company of Chartbeat, Tubular Labs, FatTail, and Lineup Systems. Together, we’re shaping the future of media strategy and revenue. Trusted by the world's top media brands, Chartbeat, Inc. combines analytics that power smarter audience strategies with revenue solutions that simplify ad operations and accelerate monetization.

Our mission is to help customers grow valuable media brands with their content. Join our diverse group of focused, hardworking professionals who are passionate about doing work that’s challenging and fun — and who strive to maintain a healthy work/life balance.

About the Role

The Customer Success Manager, FatTail, is responsible for ensuring high levels of customer satisfaction, retention, and commercial expansion across the North America FatTail customer base. The role requires close collaboration with Sales, Product, Marketing, Professional Services and Support to drive customer outcomes, long-term account value, and successful revenue retention. This role will ideally be located in the New York City metro area and will include significant domestic travel.

Key Responsibilities

Drive customer satisfaction to ensure customers further invest in the FatTail product and the Chartbeat Inc. platform
Own, negotiate, and close renewals and customer expansions
Achieve 100%+ net revenue retention (NRR)
Act as the voice of customers internally, sharing insights to influence product, support, and operational improvements
Build strong executive relationships with key customers to drive loyalty and advocacy
Analyze performance data to identify trends, forecast risks, and design data-informed interventions
Support revenue goals through proactive engagement and account expansion strategies
Work within the Customer Success organization to continuously improve customer success processes and tools across regions for scalability and efficiency - including leading-edge use of AI tools and workflows

Qualifications

10+ years of experience in customer success, account management, or post-sales roles
Demonstrated success managing customer success functions for a B2B SaaS company in global markets
Deep understanding of SaaS business models, customer lifecycle, and subscription metrics (e.g., NRR, churn, CSAT, NPS)
Strong executive communication skills
Familiarity with customer success platforms (e.g., Hubspot and Salesforce), and data analysis tools.

Benefits

Comprehensive Health, Dental, and Vision Insurance
401K with company match (100% of the first 3% and 50% of the next 2%)
Fully Paid Parental Leave - 18 weeks for birthing parents, 12 weeks for non-birthing parents
Phone and internet stipend
Wellness, learning, and coworking reimbursements
Flexible work hours
Unlimited PTO
11 paid holidays and December holiday closure
Annual In-Person Event
The compensation range for this position is $100,000-$125,000 base plus a variable component

Diversity, Equity, and Inclusion Statement

At Chartbeat we strive to create and continually grow as a company where all employees are able to be their authentic selves. We are committed to recruiting, hiring, and retaining employees from different backgrounds, viewpoints, and experiences. Our strength is our diversity and we are dedicated to continuously reflect upon, and evolve our efforts to maintain a diverse, equitable and inclusive ecosystem.

Equal Opportunity Employment Statement

Chartbeat is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

Chartbeat's CCPA disclosure notice can be found here.

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