About the role

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific recently announced that it has entered into an agreement to sell its microbiology business to Astorg, a leading pan-European private equity firm with deep expertise in healthcare, focused on a select set of subsectors, including pharmaceutical services and technology, medtech and related services, life science tools and diagnostics.

This decision follows a thoughtful evaluation as part of Thermo Fisher’s ongoing business strategy to actively manage and strengthen our portfolio.

We expect the transaction will be completed in the second half of 2026, subject to customary closing conditions and applicable regulatory approvals. Until the transaction is complete, Thermo Fisher will continue to operate the business.

If you join the microbiology business prior to the close of the transaction, your employment is expected to transition to Astorg.

For more information, please review:

Thermo Fisher’s press release

Astorg press release

DESCRIPTION:

Join our team as a Lead Customer Service Administrator at Thermo Fisher Scientific, where you'll contribute to delivering exceptional service to our customers. This position connects customers, sales teams, and operational departments, ensuring smooth workflow management and customer satisfaction. You'll manage service requests, coordinate with vendors, process work orders, and maintain accurate documentation while upholding our standards of excellence. Working with laboratory and scientific equipment, you'll help support our mission of enabling customers to make the world healthier, cleaner, and safer through administrative support and process optimization.

REQUIREMENTS:

• 4 years of customer service experience, preferably in a laboratory or scientific environment
• Preferred Fields of Study: Business, Finance, or related field
• Strong proficiency in computerized maintenance management systems (CMMS) and ERP systems
• Advanced skills in Microsoft Office Suite, particularly Excel, Word, and PowerPoint
• Experience with Good Documentation Practices (GDP) and regulated record-keeping
• Strong problem-solving abilities and attention to detail
• Excellent written and verbal communication skills
• Ability to work independently and as part of a cross-functional team
• Strong organizational skills and ability to prioritize multiple tasks
• Experience in vendor management and coordination
• Proficiency in generating and analyzing reports and metrics
• Ability to adapt to changing priorities
• Commitment to safety protocols and procedures
• Knowledge of laboratory operations and GXP environments preferred
• Ability to provide technical training and guidance to team members
• Strong project management and process improvement skills
• Additional language capabilities preferred

Aplyr's read

Thermo Fisher Scientific is a powerhouse in biotechnology, attracting professionals passionate about advancing scientific research and innovation across diverse roles and regions.
Synthesized from recent postings & public sources

What's promising

•Thermo Fisher is a leader in the biotech industry, offering stability and growth potential.
•The company invests heavily in R&D, fostering innovation and cutting-edge solutions.
•Global presence provides diverse career opportunities across multiple regions and disciplines.

What to watch

•High pressure and fast-paced environment may not suit everyone.
•Complex organizational structure can lead to communication challenges.
•Frequent acquisitions may result in uncertainty and change for employees.

Why Thermo Fisher

•Thermo Fisher's broad product portfolio spans laboratory equipment to clinical diagnostics.
•The company plays a crucial role in global scientific advancements and healthcare solutions.
•Strong focus on sustainability and corporate responsibility sets it apart in the industry.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Thermo Fisher

Thermo Fisher

thermofisher.com

View company

Thermo Fisher Scientific is a global leader in serving science, providing a range of products and services to help researchers and scientists in laboratories and clinical settings.