About the role
At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
Aviation Fuel Logistics Specialist (Customer Service)
Location: London – Canary Wharf
As a Fuel Logistics Specialist, you will sit at the core of World Fuel’s global aviation operation. The Global Fuel Logistics team is one of our strongest competitive advantages—combining customer service, sales support, and operational coordination for our worldwide customer base.
This fast‑paced role is ideal for individuals who thrive in a dynamic environment, enjoy problem‑solving, and excel at supporting customers with professionalism and urgency.
What You Will Do
In this role, you will manage a wide range of activities, including:
Providing exceptional customer service to aviation clients around the world.
Handling high volumes of phone calls and emails daily.
Monitoring global fuel availability and reacting quickly to shortages or supply changes.
Coordinating closely with Sales, Credit, Collections, Supply, Billing, and other internal teams.
Building relationships with prospective customers (with support from senior team members).
Managing a small portfolio of customer accounts to grow volume and profitability.
Understanding diverse customer needs with cultural awareness and empathy.
What You Bring
A proactive, “can‑do” customer service mindset.
Strong communication skills and comfort speaking with customers worldwide.
Ability to manage a fast-moving workload and prioritise effectively.
Willingness to make outbound calls and build new customer relationships.
Cultural awareness and the ability to connect with different types of aircraft operators.
Desire to grow and develop within a global aviation organization.
Why Join World Fuel?
Be part of a globally recognized aviation brand.
Work in one of the most dynamic teams within the company.
Develop skills that open doors to multiple career paths.
Gain international exposure and experience with a diverse customer base.
#WFS
#LI-YY1
Aplyr's read
World Kinect is a leader in sustainable energy solutions, attracting professionals passionate about innovative environmental management and global energy logistics.
What's promising
- •World Kinect focuses on sustainability, appealing to environmentally conscious professionals.
- •The company offers diverse roles, from logistics to finance, catering to various career paths.
- •Global presence provides opportunities for international experience and cultural exposure.
What to watch
- •Energy sector volatility can impact job stability and growth prospects.
- •Limited public information about employee satisfaction and company culture.
- •Navigating regulatory environments in multiple countries may pose challenges.
Why World Kinect
- •World Kinect specializes in both energy and environmental solutions, setting it apart from traditional energy companies.
- •The company integrates innovative energy management with sustainability initiatives.
- •Global reach allows for involvement in diverse and large-scale projects.
Aplyr’s read is generated by AI from public sources. Was it useful?
About World Kinect
World Kinect is a global leader in providing energy and environmental solutions, focusing on sustainability and innovative energy management.
