Customer Success Manager, Instrument and Equipment Services – NAM

Work Schedule

Standard Office Hours (40/wk)

Environmental Conditions

Office

Job Description

The Service Sales Specialist is an Inside Sales role focused on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. This role involves building strong customer relationships, recognizing market trends, and collaborating with internal and external partners to increase market share and achieve financial goals.

The Sales Support Coordinator is responsible for:

• Inside Sales Activities: Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. Implement promotional and sales actions.

• Customer Support: Provide intensive support to assigned customers in collaboration Service Contract Specialists (new business team) and Service leaders. As needed, visit customers for contract negotiations within the assigned region, with a readiness to travel 10-25%.

• Contract Renewals: Ensure timely contract renewals, including tracking deadlines, developing proposal, and following up to maintain and grow existing business.

• Customer Acquisition and Consulting: Actively acquire and consult with existing and new customers for the sale of service products.

• Sales Reporting: As required, prepare sales reports, statistics, and forecast summaries.

• System Utilization: Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits and logging sales activities.

• Relationship Building: Build and maintain close and long-term business relationships through meetings, phone, and email contacts to communicate product and service information and capture strategic information.

• Financial Goals: Ensure the achievement of annual and quarterly financial goals by identifying, developing, and proactively pursuing relevant leads.

Minimum Requirements / Qualifications:

• Education: Bachelor’s degree in Business, Science, Finance or equivalent work experience preferred.  

• Sales Skills: 3-5 yrs of sales experience with proven ability to qualify opportunities, and close deals. Capable of prioritizing, being effective, and strong negotiation skills. Prior experience in similar roles (sales, tele sales, sales administration) in a corporate/matrix organization is preferred.

• Communication Skills: Excellent oral and written communication skills, with the ability to navigate different hierarchical levels and positions authoritatively.

• Organizational Skills: High level of organizational skills and self-discipline to optimize time management and efficiency in daily activities.

• Personal Attributes: High self-motivation, team spirit, flexibility, and a positive demeanor.

• Industry Knowledge: Knowledge in the field of instrumental analytics/life sciences.

• IT Skills: Excellent IT skills, including MS Office, SAP ERP, and CRM systems.

• Travel: Ability to travel to customer locations up to 25%; includes overnight travel

• Values: Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement

Compensation and Benefits

The hourly pay range estimated for this position based in Texas is $29.76–$44.64.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards