Billing Administrator

 

 

·           Monitor Customer Phone Call Queue, including answering and addressing all customer questions and/or complaints associated with invoicing.

·           Create Salesforce Work tickets and forward to applicable departments if unable to address Customer questions.

·           Provide timely customer service to customers via phone and email.

·           Collaborate with collections, sales, and plants to research and resolve customer billing questions.

·           Gathering and summarizing supplemental billing information to accommodate customer billing requirements.

·           Setting performance standards and ensuring that the appropriate coverage is in place to meet or exceed service goals

·           Align Billing practices with interdepartmental teams EG: Accounts Receivable

 

·       Degree in Accounting, or related field is preferred, equivalent work experience considered  

·       Intermediate Excel skills 

·       Highly organized with exceptional written and verbal communication skills 

·       Sharp eye for detail 

·       Proficient data entry skills; high number of words per minute 

·       Ability to use numerous software's at any given point

·       Easy to adopt change