About the role
At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
Customer Experience Coordinator
Location: Auburn, CA. Must live within 30 minutes of Auburn.
Hourly Rate: $20-$23.50 per hour
Schedule: Tuesday - Saturday, 9am - 6PM
Make an Impact Every Day
At World Fuel, our customers are at the center of everything we do. We're looking for a Customer Experience Coordinator who is passionate about helping people, solving problems, and delivering an exceptional customer experience.
In this role, you'll serve as the voice of the customer, partnering with internal teams and customers to ensure questions are answered, orders are processed accurately, and every interaction leaves a positive impression. If you thrive in a fast-paced environment, enjoy building relationships, and take pride in providing outstanding service, we'd love to hear from you.
What You'll Do
Serve as a primary point of contact for customer inquiries via phone and email.
Deliver exceptional customer service and build strong customer relationships.
Process customer requests and orders accurately and efficiently.
Update and maintain customer account information.
Identify customer needs and provide timely solutions.
Coordinate with internal teams to resolve issues and support customer success.
Manage multiple priorities while maintaining a high level of accuracy.
Balance truck inventory and support operational processes.
Complete daily tasks and administrative responsibilities in a timely manner.
Contribute to a collaborative and supportive team environment.
What We're Looking For
At least 1 year of experience in a customer-facing or customer service role.
Strong communication and relationship-building skills.
Excellent problem-solving abilities and attention to detail.
Ability to multitask and manage competing priorities.
Strong organizational skills and a customer-first mindset.
Comfortable using Microsoft Outlook, Word, and Excel.
Experience with Salesforce, Oracle, Microsoft Teams, or similar business systems is preferred.
Experience within the fuel, transportation, logistics, or energy industry is a plus.
Why Join World Fuel?
Competitive Benefits
Medical, Dental, and Vision coverage
HSA and FSA options, including infertility benefits
100% covered preventative care
Employee Assistance Program and Teladoc services
Invest in Your Future
401(k) with a 50% company match
Company-paid Life, AD&D, and Short-Term Disability insurance
Work-Life Balance
3 weeks of Paid Time Off
8 Paid Holidays
Career Development
LinkedIn Learning access
Ongoing training and development opportunities
Opportunities for career growth within a global organization
Additional Benefits
Long-Term Disability
Accident and Critical Illness Insurance
Legal and Identity Theft Protection
Why This Role?
This is a great opportunity for someone who enjoys helping customers, working with a close-knit team, and making a visible impact on the customer experience. You'll gain exposure to multiple areas of the business while developing valuable customer service, communication, and operational skills in a growing organization.
Join World Fuel and help us deliver an exceptional experience for every customer, every day.
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Flyers Energy, LLC
Aplyr's read
World Kinect is a leader in sustainable energy solutions, attracting professionals passionate about innovative environmental management and global energy logistics.
What's promising
- •World Kinect focuses on sustainability, appealing to environmentally conscious professionals.
- •The company offers diverse roles, from logistics to finance, catering to various career paths.
- •Global presence provides opportunities for international experience and cultural exposure.
What to watch
- •Energy sector volatility can impact job stability and growth prospects.
- •Limited public information about employee satisfaction and company culture.
- •Navigating regulatory environments in multiple countries may pose challenges.
Why World Kinect
- •World Kinect specializes in both energy and environmental solutions, setting it apart from traditional energy companies.
- •The company integrates innovative energy management with sustainability initiatives.
- •Global reach allows for involvement in diverse and large-scale projects.
Aplyr’s read is generated by AI from public sources. Was it useful?
About World Kinect
World Kinect is a global leader in providing energy and environmental solutions, focusing on sustainability and innovative energy management.
