End User Computing I, Desk Top Support

While we support hybrid remote work, this job requires you to be onsite at our Sioux Falls, SD location to perform the essential functions of the job.

About the Role:

Pathward is seeking a highly motivated and customer-focused End User Computing Support Technician to join our EUC team. This role is responsible for delivering high quality onsite technical support to our employees across a range of devices and platforms. You will play a key role in supporting day-to-day IT operations, troubleshooting technical issues, and ensuring a seamless end-user experience.

This is an excellent opportunity for someone early in their IT career who is eager to grow their technical skillset, gain exposure to enterprise environments, and contribute to a high-performing support team.

What You Will Do:

• Provide responsive, customer-focused technical support to end users, including some executive support as needed

• Troubleshoot and support laptops (Windows/Mac), desktops, mobile devices, tablets, printers, and peripheral equipment

• Maintain and ensure proper functionality of all Teams conference rooms and collaboration tools.

• Keep IT infrastructure areas (IDF rooms) clean, organized, and operational; assist network and server teams on-site as needed.

• Support hardware/software deployments, including imaging, configuration, and asset tracking.

• Manage shipping and receiving of IT equipment; maintain accurate inventory records using internal asset management systems.

• Ensure timely resolution of end-user requests, meeting or exceeding established SLAs.

• Assist in the creation and maintenance of technical documentation and knowledge base articles.

• Deliver user training and onboarding support as necessary.

• Collaborate with other IT groups to escalate and resolve complex technical issues efficiently.

• Maintain a high level of professionalism and customer service in all interactions.

• Identify and recommend improvements to support processes, tools, and documentation.

What You Will Need:

• Minimum of 2 years of experience in IT support, preferably in a customer-facing role such as Level 2/3 desktop support or technical helpdesk.

• Knowledge of:

• Windows 10/11, Mac OS, Office 365/M365, Azure, Exchange, Active Directory

• AutoPilot imaging, JAMF, ServiceNow (preferred), Teams Rooms support

• Virtual desktop infrastructure (VDI), imaging tools, and break/fix procedures

• Understanding of asset management, inventory control, and shipping/receiving processes.

• Demonstrated ability to manage tasks independently, prioritize effectively, and adapt quickly to changing demands.

• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

• Strong interpersonal skills and a customer-centric mindset.

• Post-secondary education in a related field or equivalent experience.

• Relevant certifications such as CompTIA A+, HDI-SCA, or Apple’s Device Support and Deployment & Management certifications are a plus

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range: $43,000 – $70,000

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, s