About the role

Job Title:

Quality Analyst with Polish

Job Description

Are you detail-oriented, analytical, and passionate about delivering great customer experience?

Join our team as a Quality Evaluator and play a key role in improving service quality, supporting performance excellence, and helping teams deliver their very best every day.

In this role, you will review customer interactions across different channels such as calls, emails, and chat, ensuring they meet quality standards and identifying opportunities for improvement. Your feedback and insights will directly contribute to better customer satisfaction and stronger business results.

🛠️ Key responsibilities

Monitor and evaluate customer interactions: Review calls, emails, and chats for quality, accuracy, and compliance
Share feedback and insights: Report evaluation results and identify improvement opportunities
Support scoring consistency: Take part in calibration sessions with Quality, Operations, and clients
Maintain program knowledge: Stay up to date with processes, products, and quality guidelines
Drive continuous improvement: Support quality initiatives, operational improvements, and training needs

👤 What we’re looking for

Experience: Minimum 1 year in a similar role, ideally in BPO or call center environment
Languages: Polish - C1/C2 and English - B2/C1
Skills: Strong attention to detail, Good communication skills, Ability to multitask and meet deadlines, Microsoft Office proficiency
Location: Availability to work from our Katowice office

✅ What we offer

Stable employment: Full-time contract of employment
Benefits package: MyBenefit platform, Private healthcare (Luxmed), Life insurance
Development & wellbeing: E-learning platforms, Free language classes, Employee Assistance Program
Great workplace atmosphere: Events, contests, lotteries, and more

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

English (Required), Polish

Time Type:

Full time

Aplyr's read

Concentrix excels in delivering customer experience solutions globally, attracting professionals in technology and customer engagement to enhance business performance.
Synthesized from recent postings & public sources

What's promising

•Concentrix offers diverse career opportunities across technology and customer service roles.
•The company has a strong global presence, providing international career mobility.
•Investment in technology solutions enhances their competitive edge in customer engagement.

What to watch

•High employee turnover is a common issue in the BPO industry.
•Work-life balance can be challenging due to demanding client needs.
•Limited public information about career growth opportunities within Concentrix.

Why Concentrix

•Concentrix's focus on technology-driven customer solutions differentiates it in the BPO sector.
•The company supports bilingual and multilingual roles, reflecting its global client base.
•Concentrix's strategic partnerships enhance its service offerings and market reach.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Concentrix

Concentrix

concentrix.com

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Concentrix is a global provider of customer experience solutions and technology, specializing in customer engagement and improving business performance.