Quality Analyst with Polish

Job Title:

Quality Analyst with Polish

Job Description

Are you detail-oriented, analytical, and passionate about delivering great customer experience?

Join our team as a Quality Evaluator and play a key role in improving service quality, supporting performance excellence, and helping teams deliver their very best every day.

In this role, you will review customer interactions across different channels such as calls, emails, and chat, ensuring they meet quality standards and identifying opportunities for improvement. Your feedback and insights will directly contribute to better customer satisfaction and stronger business results.

🛠️ Key responsibilities

• Monitor and evaluate customer interactions: Review calls, emails, and chats for quality, accuracy, and compliance
• Share feedback and insights: Report evaluation results and identify improvement opportunities
• Support scoring consistency: Take part in calibration sessions with Quality, Operations, and clients
• Maintain program knowledge: Stay up to date with processes, products, and quality guidelines
• Drive continuous improvement: Support quality initiatives, operational improvements, and training needs

👤 What we’re looking for

• Experience: Minimum 1 year in a similar role, ideally in BPO or call center environment
• Languages: Polish - C1/C2 and English - B2/C1
• Skills: Strong attention to detail, Good communication skills, Ability to multitask and meet deadlines, Microsoft Office proficiency
• Location: Availability to work from our Katowice office

✅ What we offer

• Stable employment: Full-time contract of employment
• Benefits package: MyBenefit platform, Private healthcare (Luxmed), Life insurance
• Development & wellbeing: E-learning platforms, Free language classes, Employee Assistance Program
• Great workplace atmosphere: Events, contests, lotteries, and more

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

English (Required), Polish

Time Type:

Full time