Senior Vice President of Operations

SVP of Operations

Location: Philadelphia, PA (Hybrid)
Compensation: 250k base + 20-30% bonus

About the Role
We are a venture-backed, high-growth enterprise technology company building category-defining solutions for frontline operations. Since launching in 2021, the company has rapidly become a trusted partner to large global enterprises across retail, aviation, and logistics, helping them better manage mission-critical mobile devices and improve workforce productivity.

We are seeking an SVP of Operations to serve as a key executive leader and strategic partner to the CEO. This individual will own how the business operates day-to-day, ensuring that strategy is effectively translated into execution. The role has both internal and external impact—driving operational excellence across the organization while ensuring exceptional delivery and performance for customers in the field.

This is a builder-operator role ideal for a leader who can scale systems, optimize performance, and prepare the organization for its next phase of rapid growth.

Key Responsibilities

Lead and scale all operational functions, including logistics, installation, maintenance, inventory management, warehousing, and field technical support
Build and implement scalable processes, performance metrics, and vendor strategies to support growth and efficiency
Own procurement strategy, including vendor selection, contract negotiation, and cost optimization
Drive continuous improvement across operations, focusing on installation speed, uptime, service quality, and cost efficiency
Oversee People Operations in partnership with senior leadership, including organizational design, hiring, onboarding, and performance management
Develop strong leadership capabilities across teams, ensuring accountability, clarity, and alignment
Translate executive priorities into structured initiatives with measurable outcomes and consistent follow-through
Partner cross-functionally with Finance, Product, IT, Sales, and Customer Success to ensure alignment between strategy, systems, and execution
Establish operating discipline through clear decision-making frameworks, metrics, and performance reviews
Ensure systems, tools, and workflows are aligned w