Customer Support Coordinator-2nd shift float

Confirmed live in the last 24 hours

Trinity Health

MMCIA - MercyOne Des Moines Medical Center Central IA

On-site

Posted April 16, 2026

Job Description

Employment Type:

Full time

Shift:

Rotating Shift

Description:

Join the MercyOne Family!

Support and coordinates user applications and connectivity for MercyOne Medical Imaging computer systems including but not limited to dictation systems, RIS (Radiology Information Systems) and PACS (Picture Archiving and Communication Systems).

General Requirements:

Provide support to users on all approved computer applications and hardware.
Coordinates information sharing to RIS/PACS personnel, department management, radiologists, IT and other Medical Imaging information system users. Maintains ongoing technical expertise on computer products
Performs problem determination and resolution of all aspects. This includes dictation, RIS and PACS systems, as well as procedural problems.
Manage report distribution during system downtime. Facilitate any report clean up after downtime.
Prepare addendums for radiologists.
Assist department staff with error correction including deleting images, merging patient accounts, correcting orders, linking studies and reports, etc.
Take written preliminary reports from radiologists and distribute to appropriate patient care staff.

Schedule:

Varied 8-hour shifts. Primarily 2nd shift Mon – Fri noon – 830pm. This will cover overnight vacations. Rotate weekends and holidays as needed.

What you will do:

Provide support to users on all approved computer applications and hardware.

Coordinates information sharing to RIS/PACS personnel, department management, radiologists, IT and other Medical Imaging information system users.

Maintains ongoing technical expertise on computer products

Performs problem determination and resolution of all aspects. This includes dictation, RIS and PACS systems, as well as procedural problems.

Manage report distribution during system downtime. Facilitate any report clean up after downtime.

Prepare addendums for radiologists.

Assist department staff with error correction including deleting images, merging patient accounts, correcting orders, linking studies and reports, etc .

Qualifications:

High School diploma or High School equivalency
Proof of completion of Mandatory Reporter abuse training for child and dependent adult abuse within three (3) months of hire.

Two years of experience in a customer service environment.

Two years working in a Medical Imaging environment or other healthcare organization preferred.

Working knowledge of PACS software preferred.

Working knowledge of clinical health care information systems is preferred (patient management, nursing orders, patient account, etc)

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System’s circle of care.

Want to learn more about MercyOne Des Moines? Click here: Find a Location Des Moines, Iowa (IA), MercyOne Des Moines

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.